The Student Support Officer plays a key role in supporting qualification students from enrolment through to completion. The role is responsible for welcoming and onboarding newly enrolled students, maintaining regular contact throughout their studies, responding to support needs, and proactively monitoring student progression and completion.

The role also supports the administration of government-funded training, including enrolments, student records and required funding reporting.

Key Responsibilities

- Onboard newly enrolled qualification students, ensuring they understand their course, study requirements, support available and next steps.
- Conduct structured and regular student check-ins to monitor progress, maintain engagement and identify students requiring additional support. Schedule workshops for assessment completion or student support group sessions.
- Monitor student progression and completion rates, proactively following up students who are falling behind or have become disengaged.
- Respond to student support enquiries via phone, email and other communication channels, providing timely assistance or escalating matters where required.




- Answer incoming student calls and provide a helpful, professional point of contact for students throughout their studies.
- Process and manage enrolments for government-funded training programs, ensuring student information and documentation is complete and accurate.
- Complete required government-funded training administration and reporting, maintaining accurate and compliant student records.
- Work closely with trainers and the broader training team to resolve student issues and support successful course completion.

About You

You will be organised, approachable and confident communicating with students. You enjoy helping people succeed but are also comfortable proactively following up students, keeping them accountable and ensuring they continue progressing through their course.

Experience within an RTO, education or government-funded training workplace would be highly regarded, particularly experience with student management systems, funded enrolments or student progression.

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📌 Student Support Officer (Queensland)
🏢 seek.com.au
📍 Queensland