Sunstate Motorcycles is looking for an experienced Service Advisor and Workshop Controller to join our busy dealership in Maroochydore on the Sunshine Coast.
These are key roles in our workshop, combining customer-facing service advice with the day-to-day control of workshop workflow. We are a successful family-owned multi-location group with stores across the Sunshine Coast, Fraser Coast and Gold Coast.
What's on offer
Competitive remuneration package + incentives
Excellent staff discounts on motorcycles, parts and accessories
Supportive family-owned culture with genuine career growth across our 7 locations
5-day working week with a good work-life balance
Up-to-date dealership and workshop environment
Immediate start available for the right person
In this role you will
Be the main point of contact for service customers - booking jobs, quoting, and keeping customers informed
Control workshop workflow, job allocation and technician utilisation
Prioritise work to keep the workshop running efficiently and on time
Liaise between customers, technicians, parts and sales teams
Upsell servicing,
maintenance packages and accessories where appropriate
Maintain high standards of customer service, organisation and workshop presentation
About you
Previous experience as a Service Advisor, Workshop Controller or similar role in a motorcycle, automotive or marine dealership
Strong customer service and communication skills
Excellent organisation and the ability to manage competing priorities in a busy workshop
Motorcycle or powersports experience is highly regarded but not essential - the right attitude, organisation and customer focus matter most.
This is a full-time role based at our Maroochydore dealership on the Sunshine Coast.
If you're an experienced workshop professional looking for a stable role with strong benefits and a fantastic coastal lifestyle, we'd like to hear from you.