Ainslie Group incorporates Ainslie Bullion, Ainslie Crypto, Ainslie Wealth, and Gold Silver Standard along with physical offices in Brisbane, Melbourne and the Gold Coast and having the majority shareholding of Reserve Vault in Brisbane and major shareholding of The Melbourne Vault. Established in 1974, Ainslie Bullion is the second largest independent bullion dealer in Australia. Ainslie Crypto is an OTC crypto dealer that specialises in swapping between crypto and bullion as well as cold storage services for clients. Ainslie Wealth manages the AFSL-listed Ainslie Bitcoin & Bullion Wholesale Managed Fund, which strategically allocates client capital to Bitcoin, Gold, and Silver. Gold & Silver Standard manage Ainslie’s own 100% gold and silver backed crypto tokens, Gold Standard (AUS) and Silver Standard (AGS) and the custodian Gold Silver Standard Custodian.

About the Role:

As part of Ainslie’s exciting expansion, we are establishing a small TEAM of Genuine All-Rounder PROFESSIONALSto deliver customer service excellence on the Gold Coast.

The role sees the servicing of customers in person, by phone, and processing web orders for the selling and buying back of precious metals bullion and cryptocurrencies…….Additionally, the role helps in sales-related administration tasks daily.





Exceptional communication skills, a highly motivated attitude and willingness to learn are essential in this role. The right person will have a VERY high level of accuracy, a can-do attitude and a steadfast commitment to maintaining the utmost security and confidentiality.

Your skills and experience:

Demonstrated experience within Customer Service with a stable employment history.

Ideally experience or knowledge in gold, silver and cryptocurrency as investment assets

Strong interpersonal skills and customer focus.

Exceptional attention to detail, accuracy and ability to follow set procedures and protocols.

Be self-motivated and have the ability to use common sense and initiative.

Sound computer skills including the use of Microsoft Office (Word, Excel & Outlook).

Demonstrated ability to learn recent tasks and processes quickly.

Must have a clean Police Record.

What’s on Offer:

Permanent Full Time role working Monday to Friday – Based at Mermaid Beach on the Gold Coast.

An exceptional opportunity to become an integral member of a well-established, successful business group with long term vision.

An attractive salary will be negotiated dependent on qualifications and experience.

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📌 Customer Service Consultant - Bullion & Crypto (City of Gold Coast)
🏢 Acworth Recruitment
📍 City of Gold Coast