Dental Assistant / Receptionist (Combined Role)

About the role

The Dental Club is seeking a reliable and adaptable Dental Assistant / Receptionist to join our team across our four clinics in Griffin, Stafford, Caboolture and Bellmere.

This role will primarily support our Griffin and Stafford clinics, with flexibility to work at our Caboolture and Bellmere locations when required. The successful applicant will be comfortable assisting chairside and supporting front-office operations as part of a friendly, patient-focused team.

The role supports safe, efficient and patient-centred dental care by assisting dental practitioners, preparing and maintaining treatment areas, completing infection prevention and instrument-reprocessing duties, and providing professional reception and administrative support.

All duties must be performed within the employee’s training, competence and authorised scope, and in accordance with The Dental Club’s policies and applicable legal, professional and safety requirements.

Key responsibilities

Dental assisting and clinical support

- Greet patients professionally, help them feel comfortable and prepare them for scheduled procedures.
- Provide chairside assistance to dentists and other authorised dental practitioners during examinations and treatment, including suction, instrument transfer and preparation of materials.
- Prepare treatment rooms, instruments, equipment and materials for scheduled procedures and promptly restore rooms between patients.
- Complete cleaning, decontamination, packaging, sterilisation, storage and traceability processes in accordance with current infection prevention and control requirements.
- Accurately complete surgery, sterilisation, equipment and other operational checklists at the required times.
- Maintain appropriate stock levels, rotate stock,



identify shortages or expired items, and assist with ordering and storage as directed.
- Maintain dental equipment and instruments within your training and the manufacturer’s instructions, promptly reporting faults, damage or safety concerns.
- Provide pre-operative and post-operative information to patients only as directed or approved by the treating practitioner.
- Assist with impressions, models, laboratory work and laboratory dispatch and receipt where trained and directed.

Reception and administrative support

- Welcome patients and provide friendly, professional service at reception.
- Answer telephone, email and in-person enquiries and direct them appropriately.
- Schedule, confirm and manage patient appointments across our clinics.
- Assist with recalls, follow-ups, appointment changes and filling short-notice cancellations.
- Process patient accounts, payments, health fund claims and other approved payment arrangements within delegated authority.
- Maintain accurate and complete patient records, contact information and referral details.
- Communicate appointment requirements, practice policies and approved treatment information clearly and professionally.
- Support the coordination of patient flow and communicate delays or changes to patients and the clinical team.
- Complete general office duties and assist other clinics or team members when operationally required.
- Maintain patient privacy and confidentiality at all times.





About you

- Certificate III or Certificate IV in Dental Assisting is desirable where relevant to the duties performed.
- Previous dental assisting and dental reception experience is desirable.
- Entry-level applicants may be considered where suitable training and supervision can be provided.
- Experience with dental practice-management software, appointment books, HICAPS and payment processing would be advantageous.

- You communicate clearly, respectfully and professionally with patients, clinicians and colleagues.
- You’re punctual, reliable and able to organise competing clinical and reception priorities.
- You demonstrate attention to detail and consistently complete required clinical, administrative and operational processes.
- You can follow clinical direction, practice policies, procedures and lawful and reasonable instructions.
- You work constructively as part of a team and can adapt to changing clinical and operational needs.
- You have appropriate computer skills and are willing to learn our practice-management and clinical systems.
- You’re committed to patient privacy, confidentiality, cultural respect and professional conduct.
- You’re willing and able to work across our four clinic locations, with the role primarily based at Griffin and Stafford.

What we’re looking for

We’re looking for someone who takes pride in providing dependable support, follows through on their responsibilities and understands that a positive patient experience depends on both solid clinical assistance and professional front-office service.

If you’re friendly, organised, adaptable and enjoy working as part of a supportive multi-clinic dental team, we’d be pleased to hear from you.

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📌 Dental Assistant and Receptionist (Eton)
🏢 The Dental Club
📍 Eton