Job Type: Permanent position | Full time position

Job Description

Wild Earth Australia Pty Ltd We are seeking a customer-focused ICT Customer Support Officer to join our team in Burleigh Heads. In this role, you will provide first-level technical support to staff and customers, troubleshooting hardware, software, and system issues across the business. You will help maintain smooth day-to-day IT operations, escape more complex issues where needed, and ensure users receive timely, effective assistance. This is a great opportunity for a tech-savvy professional who enjoys problem-solving and delivering great customer service in a fast-paced retail setting.

Benefits

- Competitive salary based on experience
- Supportive and collaborative team environment
- Opportunities for professional development and training
- Staff discounts on company products
- On-site parking

Task & responsibilities

- Responding to and resolving IT support requests from staff via phone, email, or in person
- Diagnosing and troubleshooting hardware, software, and network issues, and determining appropriate solutions to resolve them
- Setting up, configuring, and maintaining computer systems, devices, peripherals, and network connections
- Logging support requests and maintaining accurate records of issues and resolutions
- Escalating complex technical issues to external providers as required




- Assisting with user account setup, password resets, and access permissions
- Providing guidance and basic training to users on systems and software
- Monitoring system performance and reporting recurring issues
- Assisting with the installation, configuration, and testing of IT equipment, software, and updates
- Maintain inventory and lifecycle management of all IT equipment, including laptops, printers, networking devices and peripherals.

Qualification & experience

Minimum of 12 months' relevant experience in an ICT support or customer service technical role is required. A qualification equivalent to AQF Associate Degree, Advanced Diploma or Diploma.

About Company

Founded in 2004 on the Gold Coast, Wild Earth has grown from a small community store into one of Australia's leading independent outdoor adventure retailers. A 100% Australian family-owned business, Wild Earth is B Corp Certified and supplies quality camping, hiking, climbing, and travel gear from over 130 trusted global brands, backed by a team of genuine outdoor enthusiasts. With stores on the Gold Coast and in Brisbane plus Australia-wide delivery, the company is dedicated to equipping adventurers with reliable, field-tested gear and expert service.

Salary: $75000-85000

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