Career Team is a leading workforce development organization on a mission to transform lives. We blend cutting-edge technology with compassionate, high-touch services to drive real, measurable outcomes in the lives of job seekers across the country. At Career Team, we’re solving today’s unemployment challenges with smart software, world-class trainers, dedicated case managers, dynamic job developers, and innovative partners. If you're passionate about making a difference and believe in the power of technology to transform lives, you’ll feel right at home here.

Resource Room Specialist

Reports To: Deputy Director

Location: Deep East Texas Workforce Development Area

Employment Type: Full-Time, Non Exempt Employee

Career Team is looking to hire a Resource Room Specialist responsible for triaging customers and assisting with customer flow and needs. This role provides an added layer of customer service, assessing customers' needs and initiating a warm handoff to all services. Work is performed under the supervision of the Deputy Director.

Your Impact on Career TEAM’s Success

- Serve as the primary initial liaison between customers and the services provided within the Workforce Solutions Centers
- Greet visitors warmly and ensure they are comfortable
- Triage customers to ensure their needs are met and exceptional customer service is provided to all individuals
- Assist customers with computer use and online assessments
- Critique resumes and letters of introduction, and provide job search assistance and resources to individuals in the resource room
- Re-engage customers by discussing the range of available services and their potential benefits
- Deliver energetic presentations both in person and virtually
- Create workshop schedules and invite partners to present based on participant needs
- Call customers waiting for a space and book them a room to meet in




- Provide and train on resources available within the Center for customers and staff alike
- Ensure the resource area is tidy and welcoming for customers
- Coordinate office activities
- Request feedback from customers to continually improve the customer experience
- Approach each day and task with a "ZAG" mindset
- Other duties and projects as needed

This position is expected to be 100% onsite. The selected candidate will be required to work onsite at the listed location and within the community.

To Qualify for This Role, You Must Have

- Associate's degree required, or comparable experience
- Knowledge of the WIOA, TANF, and SNAP programs and other workforce program requirements
- Ability to listen to customers, analyze expressed needs, and use good judgment in suggesting solutions or next steps
- Comfortable assisting customers with computers and office equipment (copier, printer, and similar)
- Ability to work in a variety of settings with a culturally diverse customer base and be culturally sensitive
- Ability to meet and/or exceed set goals and objectives
- Excellent interpersonal, time management, customer service, organizational, and communication skills (oral and written)
- A demonstrated ability to thrive in a fast-paced environment while remaining flexible, proactive, resourceful, and efficient, and maintaining a high level of confidentiality
- Adherence to the principles of Extreme Customer Service in all interactions with internal and external customers
- A Valid Driver's License

Additional Skills/Knowledge Career TEAM Would Love for This Role

- Bilingual or Multilingual




- Strong multitasking abilities and proactive approach to tasks
- Training in Trauma Informed Care, evidence-based practice, empathy driven service delivery

Travel

As needed

About Career Team

Founded in 1996, Career Team, LLC is a private workforce development organization.

Career Team’s outstanding record of accelerating the human condition has resulted in numerous honors:

- Named by Inc. Magazine as one of America's 500 fastest growing privately held companies
- Recipient of the US Chamber of Commerce Blue Chip Enterprise Award for innovation
- Featured by 60 Minutes, CNN, Money Magazine, Inc. Magazine and the British Broadcasting Network as an innovative, government funded solutions program
- Invited to the White House after being cited by the National Welfare-to-Work Partnership and National Alliance of Business as a top 10 US training provider

As a socially conscious organization, Career Team has found a healthy balance between for-profit innovation and community enrichment. Looking ahead, the organization will continue to close the nation's opportunity divide with additional government-funded workforce sites; while also building staff capacity of workforce funding sources and industry providers. See www.careerteam.comfor more information.

Career Team is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin.

Background Check Requirements. Employment is contingent upon successful completion of a background check (including criminal, prior employment and education verification). Failure to satisfactorily complete the background check may affect the application status of applicants or continued employment of current employees who apply for the position.

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📌 Resource Room Specialist (Gympie)
🏢 Career Team
📍 Gympie