Active Fleet is seeking a Product Specialist to join our dynamic team in Deception Bay, Queensland. This is a full-time position that plays a crucial role in bridging the gap between our product development and our customers.
As a Product Specialist, you will be instrumental in ensuring our products meet market demands and customer expectations. You will be responsible for understanding product features, communicating value propositions to stakeholders, and providing valuable feedback to enhance our product offerings. This role is essential to our mission of delivering innovative technology solutions that drive business success.

Key responsibilities

Develop and maintain comprehensive knowledge of all product features, functionality and technical specifications

Serve as a L2 of contact for product-related enquiries from customers, internal teams and stakeholders

Support the product management team in gathering customer feedback and market insights to inform product development decisions

Create and maintain product documentation, training materials and resources to facilitate customer adoption and usage

Conduct product demonstrations and training sessions for customers and internal teams to maximise product understanding and engagement

Analyse product performance metrics and user feedback to identify areas for improvement and innovation

Collaborate with cross-functional teams including sales, marketing and development to ensure product success in the market

Provide regular updates to stakeholders on product usage trends, customer satisfaction and competitive positioning

Support the resolution of product-related issues and elevate complex technical problems to the appropriate development teams

What we're looking for

Proven experience in a product specialist,



product support or similar customer-facing product role within the technology sector

Solid understanding of software products, features and technical functionality

Excellent communication and presentation skills with the ability to explain complex technical concepts to diverse audiences

Demonstrated ability to gather, analyse and synthesise customer feedback into actionable insights

Proficiency in using product management tools, customer relationship management (CRM) systems and analytics platforms

Strong problem-solving abilities and attention to detail

Experience collaborating effectively within cross-functional teams in a rapid-paced environment

Knowledge of Information and Communication Technology product development methodologies is advantageous

Bachelor's degree in business, technology, marketing or a related field, or equivalent professional experience

Excellent organisational skills with the ability to manage multiple priorities and meet deadlines

What we offer

At Active Fleet, we are committed to creating a supportive and engaging workplace where our team members can thrive. We offer competitive remuneration packages, comprehensive professional development opportunities and a collaborative work environment. Our benefits include flexible working arrangements, access to training and certification programmes to enhance your skills,



and health and wellbeing initiatives designed to support your overall wellbeing. We value work-life balance and provide our employees with the tools and support necessary to succeed in their roles whilst maintaining personal fulfilment. We also encourage innovation and provide opportunities for career progression within our growing organisation.

- We offer competitive remuneration packages, comprehensive professional development opportunities and a collaborative work environment.
- Our benefits include flexible working arrangements, access to training and certification programmes to enhance your skills, and health and wellbeing initiatives designed to support your overall wellbeing.
- We value work-life balance and provide our employees with the tools and support necessary to succeed in their roles whilst maintaining personal fulfilment.
- We also encourage innovation and provide opportunities for career progression within our growing organisation.

About us

Active Fleet is a leading provider of innovative technology solutions within the Information and Communication Technology sector. We are dedicated to developing high-quality products and services that help businesses streamline their operations and achieve their strategic objectives. With a focus on customer-centric innovation and continuous improvement, Active Fleet has established itself as a trusted partner for organisations seeking reliable and cutting-edge technology solutions. Our team is passionate about delivering excellence and creating lasting value for our customers, partners and employees. We foster a culture of collaboration, creativity and continuous learning, where every team member is empowered to contribute to our collective success.

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📌 Product Specialist (Deception Bay)
🏢 Active Fleet
📍 Deception Bay