Job Description

Remote Customer Care Job at Immutable

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Immutable is the world's fastest-growing game platform, built to power the next generation of games. We aim to drive the next evolution of gaming, combining performance, digital ownership and cutting-edge technology to help games grow and succeed. At the intersection of AI-driven analytics, high-performance growth tools, and seamless digital ownership, our technology helps studios attract, engage, and scale player communities across both Web2 and Web3.

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Immutable is one of Australia's fastest companies to reach unicorn status, raising more than AUD $400M+ with a valuation of AUD $3.5B. Today, more than 700 games are building on Immutable, and industry leaders like Ubisoft have chosen us as their partner for the future of gaming.

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Individuals interested in the Customer Care Job at Immutable should review the job details, requirements, and application process provided below.

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- Benefits: USD $500 home office setup | USD $600 Phone & internet usage | many more
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Immutable is on a mission to help more games launch, grow and monetise successfully, and our Customer Growth team is central to that. We have built a modern martech stack for game studios, and now we need genuine, hands-on growth expertise to run it. We are looking for a Customer Growth Lead to own performance marketing end-to-end for a portfolio of game studios, running paid campaigns, setting up and optimising ad networks, and building the lifecycle programs that keep players coming back.

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This is a high-ownership, high-autonomy role with a direct line to leadership. You will operate independently in your region, shape how studios grow on Immutable, and help build a growth engine that scales across the business. Gaming experience is ideal, but if you have run real growth in adtech, e-commerce or retail, your craft will transfer. We are hiring an operator who does the work, not an advisor.

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You'll Be Empowered To

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- Plan,



launch and optimise paid acquisition campaigns for game studios.
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- Set up and tune ad networks and user acquisition channels end-to-end.
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- Design and run launch growth plans for studio partners.
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- Own email, CRM and lifecycle programs that retain and re-engage players.
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- Own a budget, track performance, and reallocate spend based on data.
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- Build repeatable growth playbooks that scale across multiple studios.
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- Hands-on performance and paid marketing experience: you have personally run and optimised campaigns and owned the numbers.
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- Practical experience setting up and optimising ad networks or user acquisition.
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- End-to-end growth craft across paid, lifecycle, email and launch.
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- Comfort owning a budget and making data-led allocation and optimisation calls.
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- Lifecycle and retention marketing experience across email and CRM.
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- Fluency with martech tooling and onboarding customers onto growth products.
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- High autonomy and ownership: you run your patch and drive your own outcomes.
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- Solid communication and influence: you can build trust and represent Immutable credibly.
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- Comfort using AI daily to move faster on copy, creative, reporting and optimisation.
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Bonus Points For

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- Gaming industry or games UA background.
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- Experience across adtech, e-commerce or retail growth at pace.
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Attracting the best global talent

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- We commit to paying globally competitive base salaries and contributions to a long-term fund
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- Sharing our products' success through Employee Stock Options ESOP
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- Our flexible working model blends the best of both worlds:



Sydney-based employees enjoy hybrid 3 days a week in our vibrant head office, while remote team members can work from home or utilise access to global office hubs via a WeWork All-Access pass
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- Lunch is ordered fresh every day in our friendly office in Sydney CBD
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- Quarterly End of Cycle Celebration Awards and Dinner
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- USD $500 WFH allowance to set up your home office
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- USD $600 per annum to put toward your internet and phone usage.
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- USD $75 per quarter for remote employees to celebrate with local team members
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- We also support our US Employees with Medical and 401K Insurance
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- Our Australian Employees can avail of Novated Leasing, save money by paying for your car using pre & post-tax dollars
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Levelling up your growth

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- We offer up to USD $1,350 per annum for any classes, courses or events to support your growth and development
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- Enjoy access to free online courses via Udemy
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Helping you thrive

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- Enjoy USD $800 per year to put toward your health and wellbeing
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- Get 24/7 access to unlimited counselling for you and your family when you need it through our EAP Service
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- Monthly subsidy and discounted rate with ClassPass, including a 1-year free membership to Breethe
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Leave when you need it the most

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- New parents receive 12 weeks of paid leave in our gender-neutral offer. The birthing parent also gets an additional 6 weeks of leave for rest and recovery leading up to and after birth. We also offer Miscarriage Leave and extra leave for IVF treatments
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- Enjoy 2 additional paid annual leave days at the end of the year
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Additional Information

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Immutable is committed to building and fostering an inclusive, diverse workplace. We believe in incorporating everyone's perspectives and experiences as this has been a significant driver of our success so far.

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Check out the Full List ofAll Jobs for more available opportunities.

📌 Remote Customer Care Job at Immutable (New South Wales)
🏢 Jobs Region Group
📍 New South Wales