If you’re looking for a Company that values team culture, foster’s a positive and supportive working environment, and provides opportunities to broaden your skills and grow professionally, we have the role for you!

About the role

The key purpose of this role is to provide a high level of customer service to our valued customers. You will work closely with internal teams, builders, purchasers, sales agents and other external stakeholders to manage applications, assessments, inspections and compliance matters. This opportunity would suitable for an experienced customer service specialist looking to broaden their skills in all aspects of Property Development.

Our Culture

Loyalty - A loyal workplace with many long standing employees

Respect - We are a welcoming and inclusive company

Development - We invest in our people through paid training and upskilling

Key responsibilities

Provide a high level of customer service while answering and responding to all customer/builder queries (including phone calls and emails)

Provide guidance and advice to purchasers regarding the application process and any obligations

Provide general administrative support, including preparing correspondence and maintaining accurate records,



systems and spreadsheets.

Monitor, process and issue on-sale requirements to Sales Agents and Owners

Undertake regular on site inspections of Land Developments to facilitate compliance requirements

Assess and process landscaping incentives and bond releases, providing the required information and supporting documentation for review and approval

Proactively identify ways to improve existing processes and procedures, in line with best practice and emerging technology

About you

2+ years customer service experience

Experience working with external stakeholders and managing relationships within a collaborative team workplace

Open car licence with access to a reliable late model vehicle

Excellent verbal and written communication skills

Excellent organisational and time management skills

Ability to use sound judgement and confidently manage challenging conversations with customers and stakeholders

Nice to have

Previous building, construction and property experience

Ability to read construction plans and understanding of construction terminology

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📌 Customer Service Specialist (Queensland)
🏢 seek.com.au
📍 Queensland