- Solid hands-on experience with ServiceNow platform.
- Service Design
- ITSM
- Service Desk
- Service Request Management
- Conversational AI / Virtual Agent
- Workflow Automation
- Self Service / Service Portal
- Experience configuring ServiceNow modules, workflows, catalogues, forms, business rules, notifications, and approvals.
- Robust understanding of ITIL processes and IT service management practices.
- Experience with ServiceNow integrations and APIs is highly desirable.
- Strong analytical, problem-solving, and stakeholder management skills.
- Ability to work independently as well as collaboratively within cross-functional teams.
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📌 ServiceNow Manager (New South Wales)
🏢 PeopleLogic
📍 New South Wales
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