Business Improvement & Project Specialist

Job no: 576510
Work type: Full Time
Location: Homebush West
Categories: Administration

Whetheryou'rea Business Analyst ready to broaden your scope, a Project Specialist looking for greater ownership, or an operational improvement professional wanting to drive meaningful change, this role offers the prospect to make a real impact across a large and diverse business.

Ready to take the next step in your business improvement career?

This role is ideal for a capable and commercially minded professional who enjoys improving systems, streamliningprocessesand helping people adopt better ways of working.

We are looking for someone who can combine practical business analysis, projectdeliveryand stakeholder engagement skills to help drive continuous improvement initiatives acrossAdministration & Warehouse Franchisor and Franchiseefunctions. The role will provide broad exposure to business operations, systems implementation, processoptimisationand franchisee engagement, while offering the opportunity to build deepexpertisein project delivery and business improvement.

Why This Role is Different

This is not a traditional project role focused solely on timelines and reporting.

You’ll work closely with operational stakeholders to identifyimprovement opportunities, translate business requirements into practical solutions, support implementation activities and help ensure new processes and systems are successfully adopted across the business. You’ll have the opportunity to influence how work gets done, improve operationaleffectivenessand deliver meaningful outcomes thatbenefitboth the business and its franchisees.

About Us

You may know us as one of Australia's leading retail brands, but what many peopldon'trealiseis the breadth and complexity of the operations that supportwhat we doevery day.





From retail and warehousing through to administration,logisticsandfranchised operationfunctions,you'llgain exposure to a highly varied operating environment where no two projects are the same.

About the Role

Reporting to the General Manager Administration & Warehouse, you will support and lead a range of business improvement initiativesthat enhance systems, processes and operational effectiveness across ourteam and Franchisees.

You willbe responsible for:

- Leading and supporting business improvement and operational change initiatives.
- Gathering,documentingandvalidatingbusiness requirements.
- Mapping current and future state processes andidentifyingimprovement opportunities.
- Coordinating stakeholders to support successful project delivery.
- Monitoringimplementationprogress, risks,issuesand actions.
- Supporting system deployments, processenhancementsand operational improvements.
- Assistingwith training, changemanagementand adoption activities.
- Developing reporting,controlsand governance processes that support operational effectiveness.
- Providing insights and recommendations to improve business performance.
- Working closely with franchisees, operationalleadersand business stakeholders to ensure initiatives deliver practical outcomes.

About You

You may currently be a:

- Business Analyst
- Senior Business Analyst
- Project Officer
- Project Specialist
- Implementation Specialist
- Business Improvement Analyst
- Operations Improvement Analyst
- Systems Analyst
- Process Improvement Specialist

Most importantly,



you enjoy understanding how businessesoperateand are passionate about finding practical ways to improve systems,processesand outcomes.

You’llBring:

- Experience in business improvement, project delivery, businessanalysisor systems implementation.
- Strong stakeholder engagement and communication skills.
- Experience gathering business requirements and documenting processes.
- The ability toanalyseinformation,identifyissuesand recommend practical solutions.
- Strongorganisationalskills and attention to detail.
- Confidence working independently while managing multiple priorities.
- Experience within retail, franchising,logistics,warehousingor other multi-site environments will be highly regarded.

Why Join Us?

You’ll join a practical,collaborativeand improvement-focused team that values initiative,curiosityand a genuine desire to make things better.

This role offers the opportunity to:

- Buildexpertisein business improvement, projectdeliveryand operational transformation.
- Work directly with senior stakeholders and operational leaders.
- Gain exposure to diverse business functions and operational environments.
- Influence how systems, processes and services are designed and delivered.
- Develop valuable experience in stakeholder management,changeand implementation.
- Be part of a team that values practical solutions and continuous improvement.

In Return We Offer:

- Professional development and career progression opportunities.
- Company paid parental leave for eligible employees.
- Salary packaging andnovatedleasing options for eligible employees.
- Access to Fitness Passport.
- A supportive team environment that values collaboration and growth.
- Homebush West location with free onsite parking andeasyaccess to public transport.
- Opportunities to make discounted purchases ona great rangeof products and services.

Advertised: 28 Aug 2026 AUS Eastern Standard Time

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📌 Business Improvement & Project Specialist (Strathfield)
🏢 Harvey Norman
📍 Strathfield