Food & Beverage Attendant (Casual) | InterContinental Sanctuary Cove Resort

4217 Main Beach IHG Hotels and Resorts

Job Description

As the world's largest family of luxury hotels, we take great pride in being genuine ambassadors of the InterContinental brand. Shaped by decades of international know-how and local insight, our passion for luxury travel inspires us to create warm, sophisticated experiences for those seeking a richer perspective on the world.

As Australia's first InterContinental Resort, InterContinental Sanctuary Cove Resort reflects the grand, graceful architecture of a classic Queensland estate, nestled within the lush surrounds of Sanctuary Cove.

We are currently seeking Casual Food & Beverage Attendants to join our Restaurants, Bars and Banqueting teams.

Whether you enjoy delivering exceptional dining experiences in our restaurants and bars or thrive in the fast-paced excitement of conferences, weddings and special events, we have opportunities for passionate hospitality professionals to join our team.

Your Day to Day

- Deliver warm, attentive service across our restaurants, bars and event venues, creating memorable experiences for every guest.
- Provide confident menu and beverage recommendations, tailoring your approach to suit each guest, occasion or event.
- Assist with the setup, service and pack-down of banqueting and event spaces to ensure seamless event delivery.
- Ensure tables, event spaces and service areas are presented to the highest standard, maintaining exceptional attention to detail throughout service.
- Work collaboratively with the wider Food & Beverage team to deliver skilled, high-quality guest experiences.
- Anticipate guest needs and resolve requests efficiently, contributing to our luxury service standards.

This dynamic guest-facing role offers variety across multiple venues and event spaces and is ideal for someone who thrives in a fast-paced luxury hospitality environment.

What We Need From You

- Previous experience in a restaurant, bar, banqueting, events or hotel environment preferred.
- A genuine passion for hospitality and delivering exceptional guest experiences.
- Strong communication skills and a professional, approachable manner.
- Excellent attention to detail and the ability to multitask in a busy environment.
- A current Queensland Responsible Service of Alcohol (RSA) Certificate.
- Flexibility to work a rotating roster including mornings, evenings, weekends and public holidays.
- Availability to work conference, wedding and event shifts as required.
- A valid Australian driver's licence (preferred).
- Full Australian working rights.

What We Offer

Join our extraordinary world, a place where you can be yourself, grow your career and be part of a supportive and inspiring team.

You’ll enjoy a suite of benefits designed to support your wellbeing and professional development, including:

- Global hotel and Food & Beverage discounts across the IHG network
- Lifelong learning and career development programs
- IHG Career Milestone celebrations
- Transfer of entitlements as you move and grow within IHG
- Access to retail discount programs

We’re proud to be IHG, and we know you will be too.

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Travel + Leisure Co.

Travel + Leisure Co.



is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation. Innovation and growth keep our work interesting and fun. Every day is a chance to learn something new and turn vacation inspiration into exceptional experiences for millions of travelers worldwide.

Join our Surfers Paradise as theFood and Beverage Attendant today!

Build your career with a value driven organisation that promotes continual growth and development for its people. Some of our many benefits on offer include:

- Professional development funding
- Discounted hotel stays across Australia, Fiji, Current Zealand
- Subsidised private health cover*

As a Food and Beverage Attendant, you will ensure our Owners and guests dining at our resorthave a memorable dining experience. You will also actively contribute to the company vision of putting the world of vacation by providing superior and personalised customer service.

To be successful in this role, you will be:

- Previous experience in a food and beverage environment
- A current Responsible Service of Alcohol Certificate
- A current Food Safety Certificate
- Excellent communication and customer service skills
- Immaculate presentation and grooming standards
- Ability to work a flexible roster, including evenings and weekends

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to •••@travelandleisure.com , including the title and location of the position for which you are applying.

Experience Gold Coast (EGC)

Experience Gold Coast (EGC) is a single, unified organisation that brings together HOTA (Home of the Arts), Destination Gold Coast, Study Gold Coast and Major Events Gold Coast. Formed in 2023, EGC plays a central role in driving the growth of the city’s visitor economy. EGC plays a pivotal role in supercharging outcomes across tourism, events, arts & culture and education, with a clear objective of positioning the Gold Coast as the lifestyle capital of Australia.

The Position

As a Food and Beverage Attendant, you play a key role in delivering exceptional dining experiences and contributing to the success of the Precinct Food and Beverage offering across its many and varied food outlets,



functions and programmed events in the HOTA Precinct.

You will provide friendly and professional service to guests, ensuring their needs are met with efficiency and enthusiasm. Your responsibilities will include taking orders, serving food and beverages, assisting with the setup, delivery and pack down of events/functions and maintaining cleanliness and organisation in your work area.

Key Responsibilities

- Work across our diverse Culinary outlets as required, including The HOTA Cafe, The Exhibitionist Bar & Palette Restaurant.
- Deliver exceptional client service, ensuring all expectations are met while adhering to legislative and compliance requirements.
- Set up and pack down events and functions, ensuring all areas are prepared and restored to standards.
- Coordinate with the kitchen regarding product availability, additional meal requirements, allergies, dietary preferences, and special requests.
- Maintain cleanliness and organisation of work areas, including dishes, glassware, and equipment, throughout the day.
- Perform opening and closing duties, such as restocking supplies and preparing work areas for the next shift.
- Monitor and manage stock levels, ensuring proper control, rotation, and replenishment as needed.
- Handle customer inquiries, complaints, and feedback promptly and professionally, aiming to achieve effective resolutions and elevate to management as necessary.
- Adhere to hygiene and cleanliness standards, ensuring compliance with health and safety regulations.
- Ensure security of beverage stock on the premises and reconcile takings and inventory in line with operational procedures.
- Ensure all activities comply with organisational and departmental Occupational Health & Safety (OH&S;) policies and guidelines.
- Perform additional duties within the scope of your role, as directed by Culinary Arts Supervisors and Managers, contributing to the team’s success.

Qualifications and Experience

- Prior food and beverage experience
- Food and beverage knowledge and a la carte experience an advantage
- Ability to use own initiative and work under pressure
- Team player
- Ability to work shifts including weekends and public holidays
- Own reliable transport and current driver’s license essential
- Responsible Service of Alcohol

Why Join us?

Here’s what makes working with us special:

Be Part of the Action

Work at the heart of the Gold Coast’s thriving arts and culture scene, where creativity and community come together.

Exclusive Discounts

Enjoy discounts at all Food and Beverage outlets across the HOTA precinct, plus discounted tickets to cinema screenings, events, and activities.

Wellbeing Support

Access Sonder, our comprehensive team member care and wellbeing service.

Career development

Unlock learning opportunities through our Learning Lab, offering up to 1,000 courses to help you grow and thrive.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to: …@travelandleisure.com , including the title and location of the position for which you are applying.

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📌 Food & Beverage Attendant (Casual) | Intercontinental Sanctuary Cove Resort (City of Gold Coast)
🏢 IHG Hotels & Resorts
📍 City of Gold Coast