Neighbourhood Officer (Part-Time 6 months)

As aNeighbourhood Officer,you’llmanage a diverse portfolioof housingtenancies, supporting customers tomaintainsuccessfultenanciesand contributing to safe, positive neighbourhoods.

You’llbuild relationships, solveproblemsand manage everything fromtenancy compliance and arrears,to property,wellbeingand complex customer matters. With home visits, inspections, stakeholderengagementandNCATmatters all part of the mix, this is a role where every day brings something different.

This is a6-month,part time(3 days a week)opportunitysuited to an experienced housing or community services professional who thrives on variety, meaningful customer engagement and managing a diverse caseload.

KEY RESPONSIBILITIES

- Manage a portfolio of tenancies andmaintainaccuratecustomer records
- Conduct routine property inspections and complete follow-up actions
- Support customers to sustain their tenancies and achieve positive outcomes
- Resolve tenancy issues,complaintsand anti-social behaviour matters
- Monitor rent accounts andassistcustomers experiencing financial hardship
- Build strong relationships with internal teams and external stakeholders
- Ensure compliance with tenancy legislation,policiesand procedures

REQUIREMENTS

- Current NSW Driver Licence and access to a comprehensively insured vehicle
- Police Check, WorkingWithChildren Check, NDIS Worker Screening Check
- Minimum 2 years’ experience in a community services, housing or related sector




- An understanding of the Residential Tenancies Act and NCAT processes.

DESIRABLE

- Certificate IV in Community Services or equivalent

WHY WORK WITH US?

As a leading community housing provider,Hume houses 1 in every 1000 NSW residents. We own and/or manage over 4,500 affordable rental homes, throughout metropolitan Sydney and regional NSW. We build new properties, manage tenancies forownersand provide services and support to meet our diverse customers and community’s needs. From essential workers to young people, families, people with disability, senior citizens, people experiencing homelessness and women fleeing family violence, we create opportunities for all our customers to prosper.

We are diverse, dedicated, fun and flexible. We welcome those who share our values and our purpose of providing people with opportunities to prosper. Your contribution is rewarded and celebrated with excellent opportunities to build a career in an exciting, growing sector.

We also offer:

- Salary packaging
- Access to EAP Counselling Service
- Additional Leave

Hume Community Housing is committed to a workplace where our team members prosper, and diversity and inclusion are a valued part of our vibrant and connected working community. We encourage and welcome applications from all people including people with a disability, Aboriginal and Torres Strait Islanders, LGBTQIA, older people, and people from culturally and linguistically diverse backgrounds.

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📌 Neighbourhood Officer (Part-Time 6 months) (Fairfield)
🏢 Hume Community Housing
📍 Fairfield