Customer Service Specialist - Call Centre | Business & Banking

Location: South Eveleigh, Sydney
Pay Rate: $38 per hour + Super
Hours: Full time (38 hours/week)
Schedules are provided with 1 month's notice for consistency.
Hybrid Flexibility: 50/50 split between office and home (following successful completion of training).

What You'll Be Doing

- Answering queries regarding general business accounts, corporate cards, and digital banking.
- Managing customer complaints and navigating complex emotions with empathy and professionalism.
- Maintaining focus and quality while managing a consistent flow of incoming calls.
- Ensuring high attention to detail when updating records and processing requests.

What We Are Looking For

- Exceptional verbal and written communication skills.
- The ability to truly hear the customer's needs and provide right-first-time solutions.
- Comfort handling back-to-back calls and managing difficult conversations.
- Commitment to the full contract duration.

Why Join Us?





- World-Class Training: A comprehensive 6-week training program to ensure you are fully equipped for success.
- Career Growth: Exposure to the corporate banking sector with genuine opportunities for professional development.
- Modern Workspace: Work from our flagship South Eveleigh precinct, featuring incredible amenities and a collaborative culture.

Note: Please flag any pre-planned annual leave during the application process.

we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all.

We actively encourage applications from any background.

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📌 Call Centre Financial Services (New South Wales)
🏢 Rashi Joshi
📍 New South Wales