Job Description

G'day, we're Mosh & Moshy.

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We're an Australian‐founded and owned digital health platform on a mission to help people achieve the best possible health outcomes through best‐in‐class health programs.

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We know traditional healthcare isn't always meeting the needs of modern patients, and we reckon there's a better, more holistic way. Our programs across hair loss, sexual health, skincare, mental health and weight management are easy, accessible and completely discreet.

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More than a job

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There's nothing better than knowing the work you're doing matters and makes a genuine difference. We're pretty lucky that, at Mosh & Moshy, this is the norm rather than the exception.

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The Opportunity

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We're looking for a hands‐on Growth Marketer – CRM & Automation to help us create smarter, more relevant experiences across every stage of the customer journey—from first touch and onboarding through to engagement, renewal and win‐back.

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Reporting to our Senior Growth Marketer – CRM, you'll combine strong lifecycle marketing fundamentals with a genuine fluency in AI and automation. You'll build and optimise campaigns, uncover opportunities in the data and find better, faster ways to deliver high‐quality work across both Mosh and Moshy.

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This is a great prospect for someone with solid CRM experience who wants to deepen their capability across lifecycle marketing, experimentation and automation in a fast‐moving, purpose‐led environment.

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What you'll do

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As our Growth Marketer – CRM & Automation, you'll:

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- Build, QA and deploy lifecycle journeys and automated campaigns across email and SMS
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- Create audience segments and personalised communications that improve conversion, engagement and retention
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- Write and edit engaging CRM copy across the distinct Mosh and Moshy brand voices
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- Identify and address drop‐off points across the customer journey, from first touch through to subscription and renewal
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- Monitor CRM workflows and resolve delivery, data or journey‐logic issues
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- Use AI tools to improve the quality and speed of copy development, personalisation, segmentation and journey design
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- Identify opportunities to automate repetitive CRM processes and help turn them into practical solutions
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- Analyse campaign and funnel performance, using the insights to shape tests and recommend improvements
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- Partner with Performance, Product, Data, Content and Customer Experience teams to support broader customer journeys and new launches
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- Help maintain database health, consent management, deliverability and privacy compliance
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- Contribute to an AI‐first culture of experimentation, curiosity and continuous improvement
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Who you are

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You'll likely bring:

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- Around 2–4 years' experience in CRM, lifecycle marketing, retention or a related growth marketing role
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- Hands‐on experience building and optimising automated customer journeys across onboarding, engagement, renewal or win‐back
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- Experience with HubSpot or a comparable CRM and marketing automation platform
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- Strong copywriting instincts and a sharp eye for quality across customer communications
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- Confidence interpreting campaign and funnel data and translating it into practical recommendations
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- Working knowledge of HTML, with the ability to build or troubleshoot email templates
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- An understanding of email best practices, including deliverability, consent, responsive design and A/B testing
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- Practical experience using AI tools in your day‐to‐day marketing work, along with genuine curiosity about emerging tools and capabilities
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- A proactive, self‐directed approach, strong attention to detail and comfort working at pace
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- A collaborative mindset and genuine interest in improving patient outcomes across men's and women's healthcare
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Experience with Twilio, Amplitude, Looker, Snowflake, landing‐page optimisation or regulated consumer categories would be a bonus—but it isn't essential.

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Why Mosh & Moshy?

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Ourteamistheheartofwhatwedo,andwewantMosh&Moshytobeaplacewhereyoucandomeaningfulwork,keepgrowingandenjoythepeopleyoudoitwith.

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What'sonoffer

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- Flexiblehybridworking–3daysinourSurryHillsoffice,2daysfromhome
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- Accesstoongoinglearninganddevelopment
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- Productdiscounts
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- Twoadditionalpaidleavedaysduringourannualofficeclosure
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- Purposeleave(mentalhealthorL&D;)
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- EAPandwellbeingsupport
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- ClassPassdiscount
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- TheopportunitytohelpshapecreativewithinoneofAustralia'sfastest-growingdigitalhealthbrands
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Better,together

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Wevaluediversityofthought,backgroundandperspective. Evenifyoudon'tmeeteveryrequirementlistedabove,westillencourageyoutoapply. Wecarejustasmuchaboutcuriosity,collaborationandpotentialaswedoaboutexperienceonpaper.

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Come help us shape the future of healthcare at Mosh & Moshy.

📌 Growth Marketer - CRM & Automation (New South Wales)
🏢 Mosh
📍 New South Wales