Are you customer-focused and enjoy problem-solving and delivering outstanding service? Join the team at Sam Allen Wholesale, a well-established, family-owned business serving the Australian marine & RV industries.
We are seeking a Customer Service, Warranty & Returns Officer to become a valued member of our friendly and supportive team.
About the Role
In this role, you will be responsible for providing exceptional customer service while managing warranty claims and product returns. You will work closely with customers, suppliers, and internal departments to ensure issues are resolved efficiently and professionally.
Key Responsibilities
Respond to customer enquiries via phone and email
Process and manage warranty claims from start to finish
Coordinate product returns and credits
Liaise with suppliers regarding warranty assessments and outcomes
Maintain accurate customer and warranty records
Follow up on outstanding claims and returns
Provide general customer service and administrative support
What We're Looking For
Hands-on experience with marine & RV accessories, low-voltage electrical and mechanical products
Excellent communication and customer service skills
Strong attention to detail and organisational skills
Ability to manage multiple tasks and meet deadlines
Positive attitude and willingness to learn
Good computer skills and experience with Microsoft Office
Previous experience in customer service, warranties, returns, administration, or a similar role will be highly regarded
What We Offer
Family-owned and operated business with a friendly team environment
Reliable and growing company
Supportive management and on-the-job training
Working Hours
38 hours per week
Monday to Thursday: 7:30am to 4:00pm
Friday: 7:30am to 3:15pm
If you're looking for a rewarding role in a great team environment and want to be part of a respected Australian marine business, we'd love to hear from you.
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📌 Customer Service, Warranty & Returns Officer (Queensland)
🏢 Sam Allen Wholesale
📍 Queensland
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