Take ownership of the full Accounts Receivable function and drive cash flow performance across a growing national business.

Alliance Australia is seeking an experienced Accounts Receivable Officer to join our Finance team on a 12 month Fixed term contract. This role is ideal for an accomplished AR professional who thrives on managing the complete receivables cycle, building strong stakeholder relationships, and delivering measurable improvements in collections, cash flow, and debtor performance.

Reporting to the National Accounts Manager you will have end-to-end responsibility for customer accounts, collections, receipting, reconciliations, invoicing, account queries, and aged debtor management across multiple business units.

About the Role

As the Accounts Receivable Lead, you will play a critical role in supporting the financial health of the organisation by ensuring accurate invoicing, timely collections, effective debtor management, and strong working capital outcomes.

You will proactively manage customer accounts, investigate and resolve payment issues, partner with operational leaders to address collection barriers, and provide meaningful reporting and insights to support business decision-making.

Key Responsibilities

Manage the end-to-end Accounts Receivable cycle for NDIS participants, with a strong focus on Plan Managed and Agency Managed accounts, from invoicing through to collection, allocation and reconciliation.

Proactively manage NDIS and Plan Manager collections, following up unpaid and rejected invoices to reduce aged debt and improve cash flow.

Liaise directly with Plan Managers, Support Coordinators, participants, branches and internal operational teams to resolve outstanding balances and payment issues.

Investigate rejected NDIS claims, exhausted funding, plan changes, incorrect rates, service booking issues and billing discrepancies,



ensuring issues are resolved promptly.

Monitor NDIS aged debt and debtor days, driving collection performance against agreed AR targets.

Prepare and distribute invoices and customer statements, ensuring NDIS billing information, participant details, support items and rates are accurate.

Complete daily receipting, payment allocations, unapplied cash investigation and account reconciliations, including payments received from Plan Managers and the NDIA.

Follow up Plan Managers for payment status, remittances, invoice rejections and funding-related queries, maintaining clear collection notes and supporting documentation.

Identify and elevate high-risk NDIS accounts, including exhausted or insufficient funding, repeated claim rejections, over-servicing, disputed invoices and significant aged balances.

Work closely with operational teams to identify funding or billing risks early and prevent services continuing without an appropriate funding or payment pathway.

Maintain accurate participant, payer and Plan Manager information within AR and billing systems to support timely and accurate collections.

Prepare regular reporting on NDIS aged debt, Plan Manager collections, rejected claims, debtor days, collection performance and key financial risks.

Identify and implement process improvements across NDIS invoicing, collections and reconciliation to reduce rejected claims, aged debt and revenue leakage.

About You





You are a highly organised Accounts Receivable professional with a proven track record managing complex debtor ledgers and delivering strong collection outcomes.

You enjoy taking ownership, solving problems, and building productive relationships with customers and stakeholders alike.

We're particularly interested in candidates who have worked within the NDIS, aged care, healthcare or community services sectors and understand the unique challenges associated with funded services, claims processing and customer account management.

To be successful, you'll bring:

Previous experience in an end-to-end Accounts Receivable, Collections or Credit Control position

Proven success reducing aged debt and improving cash collections

Sound understanding of receipting, allocations, reconciliations and AR reporting

Experience resolving complex account and billing issues

Robust negotiation and relationship management skills

Excellent communication skills, both written and verbal

A proactive and outcomes-focused approach

High attention to detail and strong analytical capability

Experience working with ERP or finance systems

Highly Regarded

Experience within the healthcare, community services, disability, aged care or NDIS sectors

Exposure to government-funded billing environments including NDIS, DVA or Lifetime Care

Why Join Us?

At Alliance Australia, you'll join a collaborative team where your expertise will directly contribute to business performance and service delivery outcomes. This is an opportunity to take ownership of a substantial AR portfolio, build strong stakeholder relationships, and make a genuine impact through effective cash flow and debtor management.

If you're an experienced Accounts Receivable professional looking for a role with real ownership, accountability and variety, we'd love to hear from you.

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📌 Accounts Receivable officer (New South Wales)
🏢 Alliance Australia
📍 New South Wales