Casual Customer Service Advisor (Cross-Channel)

Department of Customer Services, Open Data and Small and Family Business - Helensvale QLD

As a Customer Service Advisor, you'll play an important role in delivering high quality, accessible services to the Queensland community. Every day is different and your work will directly support customers to access essential government products and services.

What you'll do:

- Develop and maintain comprehensive knowledge of procedures, processes and required services to be able to perform service interactions in a face-to-face environment.
- Deliver government services including licensing, registration, and other products, through a variety of communication channels to enable customers to complete their requests in an efficient and effective manner. For example, but not limited to, licensing, deceased estates, vessel registration and a range of other customer services.
- Promote, encourage, and support customers' usage of self-service and referral to other services, to support customers efficiently.




- Effectively navigate multiple systems and databases to conduct operational and administrative tasks to support efficient service delivery. For example (but not limited to), collect and remit monies associated with transactions, reconcile banking and daily remittances for staff.
- Work collaboratively as an effective team member to achieve key team and individual performance targets, supporting and participating in team activities and assisting to meet team objectives. If required, you may be requested to provide training and mentoring to customer service officers and trainees in customer services, systems and products.

Why this role?

This is a great prospect to build your customer service capability within the public sector, gain exposure to a range of government services, and work in a team that values professionalism, collaboration and continuous improvement.

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📌 Casual Customer Service Advisor (Cross-Channel) (City of Gold Coast)
🏢 Department of Customer Services, Open Data and Small and Family Business
📍 City of Gold Coast