Associate Director, Workforce Optimisation & AI Transformation (New South Wales)

Associate Director, Workforce Optimisation & AI Transformation (New South Wales)

30 Aug
|
Optus Enterprise
|
New South Wales

30 Aug

Optus Enterprise

New South Wales

Optus Enterprise in Australia is seeking an experienced Associate Director, Workforce Optimisation to drive AI-enabled transformation of the contact centre workforce. You will lead workforce strategy, resource planning and optimisation initiatives balancing customer experience, operational performance and commercial outcomes.

Partner across Operations, Technology, Finance, HR and Go-To-Market, influence senior stakeholders, and help build a future-ready workforce.

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📌 Associate Director, Workforce Optimisation & AI Transformation (New South Wales)
🏢 Optus Enterprise
📍 New South Wales

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