Salesforce is seeking a Swarm Lead for APAC Support Engineers to own after-hours customer experience and lead urgent incidents on an enterprise cloud platform. You will coordinate swarms, mentor teammates, and drive fastest resolutions across cross-functional teams.
You will collaborate with engineers, duty managers, and frontline managers to ensure accurate information is shared during critical events, while expanding knowledge content and enabling team growth in a fast-paced global setting.
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📌 Swarm Lead, After-Hours Support Engineer (Australia)
🏢 Salesforce
📍 Australia
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