Job Description

Our Story

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PropertyMe is Australia's #1 real estate platform with over 60% market share, used by more than 35,000 real estate professionals to manage over 1.8 million properties. Your work will directly impact the day-to-day lives of real estate professionals, tenants and owners across Australia and Recent Zealand.

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About the Role

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We are building a dedicated Learning & Enablement team at PropertyMe and we're looking for an engaging, customer-focused Customer Education Specialist to deliver outstanding training experiences across our platform. This is a primarily external-facing role — you'll be the face of PropertyMe's learning program for our customers, helping them get the most out of our platform from day one and beyond.

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You'll deliver live training across virtual and in-person environments, working with everyone from individual property managers to large franchise groups and corporate customers. We're building an AI-first enablement function, and we want someone who is curious about how AI tools can enhance how training is prepared, delivered and personalised at scale.

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Responsibilities

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Customer Training Delivery

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- Deliver live virtual and in-person training sessions across the full PropertyMe product suite including Manage PM, Grow CRM, MePay and the Owner and Tenant portals
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- Run group webinars, classroom-style sessions and 1:1 coaching for customers at all stages of their platform journey
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- Support customer onboarding by delivering structured platform training as part of the go-live process
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- Adapt training delivery to suit varied audiences — from tech-savvy teams to those newer to digital platforms
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- Explore and apply AI tools to personalise training preparation, generate session materials and improve follow-up resources for customers
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Training Program Support

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- Work closely with the Content Specialist to ensure training delivery is aligned with LMS content and learning pathways
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- Provide feedback from the field to inform content updates, new modules and improvements to existing training materials
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- Support the development of training resources, session guides and facilitator notes where required
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- Assist with internal team training on an ad-hoc basis where content already exists and the need arises
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Customer Engagement & Relationships

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- Build strong relationships with key customer contacts to understand their training needs and drive platform confidence
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- Partner with Customer Success and onboarding teams to identify customers who would benefit from targeted training interventions
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- Track training outcomes and gather feedback to continuously improve the customer training experience
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- Represent PropertyMe professionally at customer sites, industry events and partner forums when required
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Platform Expertise

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- Maintain deep, up-to-date knowledge of the PropertyMe platform and product suite
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- Stay across product releases and updates to ensure training delivery remains accurate and relevant
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- Act as a platform ambassador — bringing energy, clarity and confidence to every customer interaction
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What You Bring

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- Proven experience in training delivery, facilitation or customer education — ideally in a SaaS or technology environment
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- Confident, engaging presenter comfortable in virtual, classroom and 1:1 settings
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- Strong verbal communication skills — you're clear,



adaptable and know how to engage different types of learners
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- Open to using AI tools to enhance how you prepare, deliver and personalise training
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- Experience in real estate or property management is a significant advantage
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- Familiarity with property management software or platform-as-a-service products is highly regarded
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- A customer-first mindset with a genuine interest in helping people succeed with technology
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- Ability to manage a varied training schedule and prioritise across multiple customers and formats
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- Willingness to travel occasionally for face-to-face customer training when required
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- Experience using virtual training platforms (e.g. Zoom, Teams, GoTo) and LMS tools is a plus
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What Success Looks Like

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- Customers complete onboarding training with confidence and are actively using the platform from day one
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- Training satisfaction scores are consistently high across all formats and customer segments
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- Platform adoption and engagement metrics improve as a direct result of training interventions
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- AI tools are actively being used to prepare richer sessions and personalise follow-up, reducing manual effort
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- Customers and franchise groups view PropertyMe training as a genuine value-add, not just a tick-box exercise
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- A strong feedback loop exists between training delivery and content development, keeping materials sharp and relevant
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The Benefits and Perks

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- A nurturing and empowering team to help you reach your full potential
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- Hybrid work environment (2 days from the office)
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- Beautiful offices in Sydney CBD
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- High autonomy and recognition in your role
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- Vibrant culture with regular events
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- Fully stocked kitchen
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- Job security working for one of Australia's leading PropTech companies
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PropertyMe is not partnering with recruitment agencies for this role.

📌 Customer Education Specialist - Learning & Enablement (New South Wales)
🏢 PropertyMe
📍 New South Wales