- Lead, mentor, and support a team of Collections Officers in a high-volume commercial collections setting
- Act as the escalation point for complex, high-value, or sensitive commercial accounts
- Own team KPIs and drive delinquency, recovery, and loss targets
- Set clear expectations and allocate workloads effectively
- Provide regular feedback and coaching
- Drive ongoing team capability and engagement
- Identify process improvements and champion smarter, faster collections processes
- Help shape and maintain a credit control management framework for commercial lending
- Collaborate with Finance, Credit, Account Management, and Operations
- Identify team growth opportunities and handle performance issues constructively

Requirements

- 7+ years’ experience in receivables, credit management, or debt recovery
- Significant experience in commercial collections and commercial lending
- Proven leadership in collections or credit operations, including coaching and performance management
- Track record of achieving team targets for commercial delinquency, recovery, and loss metrics
- Expertise in managing escalations for complex and high-stake commercial accounts
- Comprehensive understanding of AU regulatory obligations, including the NCCP Act, ASIC guidelines, and Privacy Act
- Experience with credit control frameworks, process improvement,



and commercial collections models
- Strong communication, stakeholder management, and influencing skills
- Familiarity with collections systems, CRM platforms, and debt management tools
- Legal right to work in Australia or New Zealand without employer sponsorship

Core Competencies

Demonstrates extensive experience in commercial collections and credit management, with a strong focus on team leadership, performance management, and process improvement. Proven ability to drive delinquency, recovery, and loss targets while ensuring compliance with AU regulatory obligations.

Highest-signal resume keywords

- Commercial Collections Leadership
- Credit Management Expertise
- Team Performance Management
- Process Improvement Champion
- Regulatory Compliance Knowledge

Hard Skills

- Receivables Management
- Debt Recovery
- Commercial Lending
- KPI Management
- Escalation Management
- Credit Control Frameworks
- Collections Models
- Performance Metrics Tracking
- Process Improvement

Soft Skills

- Coaching
- Stakeholder Management
- Communication
- Influencing

Industry Keywords

- NCCP Act
- ASIC Guidelines
- Privacy Act

Tools & Technologies

- Collections Systems
- CRM Platforms
- Debt Management Tools

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📌 Collections Team Leader (Australia)
🏢 Jobtailor
📍 Australia