Job Description

Work Location: The RMH Parkville (City campus)

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The Royal Melbourne Hospital is one of Australia's leading public healthcare providers.

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Join the team. Build a career. We are looking for a passionate and dedicated individual to join The Royal Melbourne Hospital.

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Job Description:

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Why Join RMH?

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- Part time fixed term until January 2027 | 64 hours per fortnight
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- Parkville location | Close to public transport
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- Work closely with the Diabetes and Endocrinology Administration Team.
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About the role

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Join the RMH Diabetes & Endocrinology team as an Administration Assistant, providing essential administrative and reception support across the department, with a focus on the Endocrinology Telehealth Rapid Access Clinic Service (Endo-TRACS).

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Working closely with clinicians and the broader administration team, you will coordinate patient bookings and enquiries, maintain accurate records and support efficient clinic workflows. This is a collaborative role contributing to timely, patient-centred care for people accessing Diabetes & Endocrinology services.

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Key Accountabilities

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- Provide safe, efficient and person-centred administrative support to consumers and teams.
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- Work collaboratively with colleagues, patients, carers and health professionals.
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- Maintain accurate records, complete required training and work within scope and policy.
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- Contribute to risk management, safety, continuous improvement and service initiatives.
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- Promote a respectful, inclusive and psychologically safe workplace,



supporting team performance and wellbeing.
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About You

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You are a customer-focused administrator with experience in a patient-facing environment and a commitment to The Melbourne Way. You bring:

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- At least 12 months' experience in a patient or customer service environment.
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- Excellent communication, interpersonal and information technology skills.
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- Confidence working with electronic medical record systems, with EPIC experience desirable.
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- A collaborative, patient-centred approach and commitment to quality service.
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Benefits of Working at RMH

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- Meaningful Work Make a real difference in the lives of patients, families and our community.
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- Career Growth Access learning, development, and diverse career opportunities.
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- Supportive Culture & Belonging Join in a diverse and values-led organisation built on kindness, collaboration and inclusion.
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- Innovation Help shape the future of healthcare through research, technology and new models of care.
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- World-Class Excellence Work alongside leading healthcare professionals at one of Australia's premier public hospitals,



within the Parkville Precinct—one of the world's leading biomedical and research precincts.
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- Enjoy great employee benefits Salary packaging of up to $12,000 tax free and generous leave entitlements, including additional annual leave and a monthly accrued day off for eligible full-time staff (role/EBA dependent).
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- Work in the Parkville Precinct Work in the Parkville precinct with excellent public transport, onsite parking options and access to staff health services.
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Position Description

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Interviews may commence as applications are received. Early applications are encouraged as the role may close once filled.

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All appointments are made subject to a satisfactory Criminal History Record Check and satisfactory Working With Children Check.

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The RMH is committed to creating a culturally safe setting as a collective responsibility. We draw on our principles of self-determination, equity, accountability, and shared learning to create a culturally responsive health system that challenges how we strive for continuous quality improvement to meet the expectations of the communities and patients we serve.

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RMH is a child safe organisation, committed to upholding the rights, safety, and wellbeing of children and young people in line with the Child Safe Standards .

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As a leader in healthcare, we recognise the need to foster a culture of equity, inclusion, and belonging. We encourage people of all backgrounds, identities, and abilities to apply, and will provide adjustments to support equitable participation.

📌 Administration Assistant (Victoria)
🏢 Melbourne Health
📍 Victoria