Swoop Telecommunications is an ASX listed telecommunications company that provides mobile plans, high-speed NBN, Fibre, and Fixed Wireless internet to homes and businesses. Founded in regional Victoria in the 1990s, the company has grown to become a leading independent internet service and phone provider recognized for its award-winning customer service.

We value innovation, collaboration and growth, where your work directly contributes to connecting lives and communities. At Swoop, we support flexibility and work-life balance through hybrid working and meaningful benefits, including 12 weeks of paid parental leave and a free internet benefit to keep you connected at home.

We’re currently looking for a Senior Credit Collections Officer to join our team based in North Sydney. We are also open to candidates from Brisbane, QLD as we have an office there too.

About the Chance

Reporting to the Senior Manager, Revenue & Collections, you'll play a critical role in protecting revenue, reducing credit risk, and resolving complex customer account matters.

Manage complex collections and debt recovery activities across strategic customer accounts

Investigate and resolve disputed balances and overdue account matters

Negotiate payment arrangements, settlements and recovery strategies

Identify and mitigate credit risk exposure





Build strong relationships with customers and internal stakeholders

Provide guidance and support to junior team members

Drive process improvements and contribute to team performance outcomes

About You

You are a confident negotiator who knows how to balance customer relationships with commercial outcomes. You thrive in complex environments and enjoy solving problems, influencing stakeholders and delivering results.

Additionally, you'll bring:

- Previous experience in a similar senior credit collection, accounts receivable or credit risk role (ideally within the telecommunications industry)
- Proven success managing high-value and complex customer accounts
- Commercial acumen and credit risk assessment skills
- Excellent communication, negotiation and stakeholder management capabilities

Why Join Swoop?

Take ownership of strategically important customer accounts within a supportive and collaborative team

Hybrid working environment with flexibility

Be part of a growing business where your work makes a real impact

We’re proud to foster an inclusive and supportive environment where every team member is empowered, every voice is valued, and innovation thrives.

Satisfactory police checks, reference checks and working rights are required for this role.

#J-18808-Ljbffr

📌 Senior Credit Collections Officer (New South Wales)
🏢 Swoop Telecom
📍 New South Wales