- High autonomy on complex, high-stakes cases across our top-tier client accounts
- Join an Employer of Choice for 9 years running, and now tripling in size, fast.
- Real career progression is genuinely on offer, as we triple our size across ANZ

Own complex, end-to-end workplace relations cases and help Australian businesses navigate them with confidence.

Whyyou'lllove this role:

- High autonomy on complex, high-stakes cases across our top-tier client accounts
- Variety: case management, client training/webinars, and strategic advisory work, not just phone queues
- Join an Employer of Choice (9 years running)that'stripling in size-your growth ceiling is high

Whatyou'llbe responsible for:

You’llbe joining our HR and WHS Advisory team-the engine room of ourorganisation-delivering trusted, practical guidance to businesses across Australia and New Zealand.Here'swhat your days will look like:

- Own complex grievances,investigationsand terminationmattersfor our top-tier clients
- Provide robust, commercially focused workplace relations advice that mitigates legal and reputational risk
- Prepare claim responses (e.g.FWC matters) and coordinate conciliation documentation
- Deliver client training, webinars andfacilitateimplementation meetings
- Act as a trusted advisor within significant client accounts, spotting where else we can add value
- Maintain rigorous case documentation and milestone tracking

Whowe'relooking for

You'rethe kind of person whodoesn'twaitto be told what to do-you see a problem and get on with solving it.



Beyond that,here'swhat will set you up for success:

- Advanced award literacy and confidence classifying roles and confirming pay compliance
- Proven experience managing complex ER/IR cases end-to-end, with sound judgement on risk and escalation
- Strong facilitation and training delivery skills
- Explicit, plain-English communicator who builds client trust and empathy
- Structured written analysis with clear, implementable recommendations
- Calm under pressure, with the stakeholder influencetomatch

Why Citation Group?

- Flexible working,genuinely-hybrid based out of our Milton, QLD office
- Competitive salary+ benefits
- Parental leaveup to16 weekspaid-because family comes first
- Birthday leavebecause nobody should work on their birthday. Full stop.
- Volunteer dayleave to give back to causes you care about Reward & recognitionthat goes big-yes, including trips to Bali. Justsayin'.
- Real growth-we're tripling in size through organic growth and acquisitions

About Citation Group

We bring together real-world HR, Safety, Legal and Certificationexpertisewith adaptable workforce management and payroll technology-helping businesses run with confidence every day.We'regrowing fast across Australia, New Zealand,Canadaand the UK, backed by a UK-based Private Equity parent, and we want brilliant people along for the ride.

Find out more at www.citationgroup.com.au

Applicants must have full legal rights to work in Australia with no restrictions.

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📌 Workplace Relations Business Partner (Queensland)
🏢 Citation Group
📍 Queensland