Senior Ctls Assurance &Analytics; Advisor

NSW Department of Customer Service – Parramatta NSW

Salary Range: $133,348 - $146,945 plus superannuation and leave loading

Employment Type: Full-Time, Ongoing

Location: Parramatta - Hybrid opportunity. In-office requirement 2-3 days a week as a minimum, which could be subject to change based on applicable DCS workplace policies.

Application Closing: Monday, 14th September 2026 [9:59am]

About Us

Department of Customer Service (DCS) transforms the way NSW Government agencies interact with customers. We are passionate about putting the customer at the centre of everything we do and adopting new technologies to make Government work better. DCS is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.

About the team

Government Shared Services (GSS) is a new division in DCS that is leading the way in streamlining processes and transactional shared services to allow our people to better focus on their customers and delivering their services.

We are developing and delivering a roadmap to leverage technology, streamline processes, replace legacy systems and deliver a consistent experience to more than 100+ agencies across 8 NSW Government Departments.

What you will do

As our Senior Service Controls Assurance Advisor, you'll strengthen the control environment across Government Shared Services by delivering assurance, analytics and audit readiness activities. Working with leaders, stakeholders and service providers, you'll identify risks, improve controls and help drive better business outcomes.





- Lead risk-based controls reviews, assurance activities and audit readiness across complex business operations.
- Analyse operational and financial data to identify trends, control gaps and improvement opportunities.
- Design and execute control testing using both traditional assurance techniques and data analytics.
- Partner with stakeholders to gather evidence, deliver practical recommendations and strengthen compliance.
- Track remediation activities to ensure risks are addressed and control improvements are embedded.
- Continuously improve assurance methodologies, reporting and analytics to increase the effectiveness of the assurance function.

About You

You're an experienced assurance, audit, risk or controls professional who enjoys solving complex problems and influencing positive change. You combine solid analytical skills with the ability to build trusted relationships and communicate confidently with a diverse range of stakeholders.

You'll bring:

- Experience in controls assurance, audit, risk or compliance within a complex organisation.
- Strong analytical and problem-solving skills, with experience interpreting operational or financial data.
- The ability to influence stakeholders, manage competing priorities and deliver practical, evidence-based outcomes.
- Excellent communication skills,



including preparing reports and presenting recommendations.
- Experience supporting audits, driving remediation and improving business processes.
- A proactive, collaborative approach and a passion for continuous improvement and good governance.

What we need from you

Salary Grade 9/10, with the base salary for this role starting at $133,348 base plus superannuation

Closing Date: Monday, 14th September 2026 [9:59am]

Careers at Department of Customer Service

A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.

Belong in our diverse and inclusive workplace

The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.

You can view our full diversity and inclusion statement here.

We provide adjustments to the recruitment process for candidates, including individuals with disability. If you require an adjustment during the recruitment process, including alternate formats or have questions about the support available, please contact Talent Operations on 02 8276 8*** or *************@customerservice.nsw.gov.au.

Information on some of the different types of disabilities

Information on adjustments available for the recruitment process

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📌 Senior Ctls Assurance &Analytics Advisor (Parramatta)
🏢 NSW Department of Customer Service
📍 Parramatta