We'relooking for an inspired and brand-alignedRetail Operations Managerto keep our growing boutique network running smoothly,consistentlyand profitably; and to bring their magic to theby charlotteexperience.You'llplay a key role in creating meaningful moments for our community, inspiring connection, uplifting others, and embodying the by charlotte spirit in everything you do.

KEY RESPONSIBILITIES

As Retail Operations Manager,you'llbe the operational engine of our retail network; sitting across operations, inventorycontroland loss prevention to safeguard the accuracy and security of our stock, while continuously sharpening the systems,proceduresand standards our stores rely on every day.You'llalso lead the operational delivery of new store openings,refitsand in-store events, making sure each launch is on time, on budget and true to the brand. Key responsibilities include:

Operational management

- Oversee daily operations across our retail locations, ensuring consistent execution of company policies,proceduresand brand standards
- Develop,implementand refine standard operating procedures (SOPs) to improve efficiency and consistency
- Complete scheduled store visits toidentifyopportunities to simplify and streamline processes, working alongside store teams
- Develop and report on KPIs with the Head of Retail to enable data-led decisions and build the business case for new processes, then integrate them into the store operating manual
- Ensure compliance with health, safety and regulatory requirements, and coordinate store maintenance and repairs against budget
- Own the execution of experiential services — sound,aromaand visual displays — and support VM execution for new launches across the boutique network

Stocktake & inventory control

- Plan and oversee regular stocktake cycles (full counts, cycle counts, spot checks) across all locations
- Establish andmaintainstocktake procedures that ensure accuracy and consistency with minimal disruption to store operations
- Reconcile stocktake results,



investigate discrepancies and report findings to senior management
- Design, implement and continuously improve loss prevention strategies and controls across stores
- Monitor shrinkage trends and lead root-cause investigations into stock loss,theftor process failures
- Oversee CCTV,EASand other security systems; conduct store audits and compliance checks, and track corrective actions through to completion
- Train store teams on loss prevention best practice, and liaise with law enforcement or external security providers whererequired

Current store projects & activations

- Lead the operational setup of new store openings, including equipment, systems installation, stock intake, packaging,uniformand general supplies
- Support store refits,relocationsand closures with minimal operational disruption
- Plan and coordinate in-store events and activations that bring the brand to life

ABOUT YOU

You'llshine in this role if you love bringing order and clarity to a fast-moving environment.You'reanalytical and a natural problem-solver, especially when it comes to stock discrepancies and processgaps andyou bring high attention to detail and integrity to everything you touch, particularly in loss prevention and audit contexts. You have a genuine affinity for systems and a process-improvement mindset, you work proactively and autonomously, and you stay agile and calm when priorities shift.Above all, you'reenthusiastic,collaborativeand energised by a growing, project-driven business.

The ideal candidate will also have:

- 2+ years of retail operations experience,



including managing stocktake and loss prevention functions across multiple locations
- A strong understanding of inventory control processes, shrinkagemanagementand security systems
- Proficiencywith inventory management software, stocktake tools and reporting tools (e.g. Excel)
- Project management experience, with the ability to manage multiple concurrent projects and timelines
- Confidence across the Microsoft Office suite
- Excellent written, verbal and stakeholder communication skills

PERKS AND BENEFITS

Atby charlotte, we cherish our people and create an environment where growth, creativity, and joy flourish.You'llenjoy:

- A hybrid work schedule – working four days in a gorgeous new and fully fitted-out office, and from home on Fridays.
- Generous discounts on our products and collections, so you can wear the pieces that inspire you.
- An extra day of leave for your birthday,and aby charlottegift card too(among many othermilestones!)
- Access to an Employee Assistance Program including free wellbeing resources and discounted healthcare consultations.
- Unique events and shared moments throughout the year designed to deepen connection and celebrate our team.
- Being part of a passionate, fast-growing team where creativity thrives and every voice is valued.

ABOUTBY CHARLOTTE

For us, jewellery is a keepsake of life's most precious experiences. It can mark love, courage, or living in the moment, connecting us to time, place, people, and memories. Each piece holds stories of life lived, relationships cherished, and bonds celebrated. Our jewellery reflects your journey, your intentions, and the moments that matter most. Thoughtfully designed by Charlotte, every piece is a symbol, a mantra, and a forever mark.

We are committed toprovidingequal opportunities and fostering a culture grounded in respect, inclusivity, and collaboration. Due to the high volume of applications, only shortlisted candidates will be contacted.

#J-18808-Ljbffr

📌 Retail Operations Manager (New South Wales)
🏢 By Charlotte
📍 New South Wales