Job Description

Dandenong South, Victoria 3175, Australia

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Full-time Permanent Entry Level

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Description

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Mechfield FM is seeking an experiencedService Administratorto join our growing Fire Services department.

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This role will provide essential administrative and operational support to our Fire Services team, helping coordinate technicians, manage service activities and ensure jobs are completed accurately and efficiently.

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The successful candidate will haveextensive, proven hands-on knowledge of Uptick, with the confidence to manage workflows, assets, service schedules, defect reporting and job close-outs within the system. Strong Uptick experience is essential for this position.

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Key responsibilities

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- Provide day-to-day administrative support to the Fire Services team.
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- Manage fire service jobs, work orders and recurring maintenance schedules in Uptick.
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- Coordinate technician schedules and allocate planned and reactive service works.
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- Set up and maintain client sites, assets, service routines and compliance information in Uptick.
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- Monitor job progress and follow up technicians to ensure work is completed and closed out promptly.
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- Review technician reports, service records and supporting documentation for completeness and accuracy.
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- Process identified defects and assist with preparing quotes and follow-up works.
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- Generate service reports, compliance documentation and client information from Uptick.
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- Maintain accurate customer, site, asset and equipment records.
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- Liaise with clients, technicians, supervisors and internal departments regarding job requirements and service updates.
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- Assist with purchase orders, parts coordination, invoicing preparation and job costing.
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- Support the onboarding of new clients, sites and assets into Uptick.
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- Help improve Uptick workflows and administrative processes as the Fire Services department continues to grow.
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- Provide general administrative support to themanagement teamand wider Fire Services department as required.
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About you

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To be successful in this role, you will have:

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- Extensive practical experience using Uptick in a fire services or essential safety measures setting.
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- A strong understanding of Uptick workflows, including assets, routines, tasks, defects, quotes, reports and job close-outs.
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- Previous experience in service administration, coordination or scheduling.
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- Experience working within the fire protection, facilities maintenance or a similar service-based industry.
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- Sound knowledge of AS1851 in the scheduling of servicing and maintenance of fire systems
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- Strong organisational skills and the ability to manage competing priorities.
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- Excellent attention to detail and a commitment to maintaining accurate records.
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- Confident written and verbal communication skills.
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- The ability to work collaboratively with field technicians, managers, clients and administration teams.
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- A proactive approach and the confidence to follow up outstanding actions.
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- Good working knowledge of Microsoft Office, particularly Outlook, Word and Excel.
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- An understanding of fire maintenance and compliance requirements will be highly regarded.
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What we offer

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- The opportunity to join and support a growing Fire Services department.
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- A varied role with the ability to contribute to process and system improvements.
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- A supportive and collaborative team environment.
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- Ongoing development opportunities within a growing facilities maintenance business.
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- Competitive remuneration based on skills and experience.
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📌 Service Administrator - Fire Services (Victoria)
🏢 Rgit Australia
📍 Victoria