Key responsibilities

- 1. Retail account management
- Manage the day-to-day relationship with assigned national retail accounts and maintain regular, professional communication with buyers, category teams, retail operations teams and store stakeholders.
- Build trusted working relationships across retailer head offices and store networks, ensuring requests, actions and issues are followed through to completion.
- Prepare for and participate in regular account meetings, sales reviews, planning sessions and operational discussions.
- Maintain clear account plans, meeting notes, action registers and customer records within the company's CRM and reporting systems.
- Identify account growth opportunities and provide recommendations to the Sales Director for strategic or commercial consideration.

- 2. Orders, stock and forecasting

- Coordinate purchase orders, product availability, delivery timing and retailer requirements with supply chain, logistics, finance and customer service teams.
- Monitor open orders, backorders and delivery performance, escalating risks early and communicating accurate updates to customers.
- Support demand forecasting by gathering retailer forecasts, promotional expectations, sales trends and store-level feedback.
- Monitor sell-in, sell-through, stock-on-hand, weeks of cover and product performance, highlighting risks and opportunities.
- Assist with EDI, retailer portals, new-line forms, product data, item setup and other account administration.

- 3. Product launches, promotions and retail execution

- Coordinate new product launches and ranging implementation across online and physical retail channels.
- Work with retailers and internal marketing teams to deliver agreed promotional plans, campaigns, product content and launch activities.
- Coordinate display stock, demonstration units, point-of-sale materials, merchandising requirements and store communications.
- Conduct store visits to review product presentation, stock availability,



staff knowledge, competitor activity and execution standards.
- Support retail events, trade shows, demonstrations and seasonal sales activities as required.

- 4. Training and product support

- Deliver engaging product and sales training for retailer head-office teams, state teams and store staff.
- Help retail staff understand product selection, key technology, installation, customer qualification, warranty processes and common customer questions.
- Coordinate training schedules, venues, demonstration equipment and supporting materials with retailer and internal stakeholders.
- Gather retailer and customer feedback and share practical insights with sales, product, marketing and after-sales teams.

- 5. Issue resolution and internal coordination

- Act as the central coordinator for day-to-day account issues involving orders, freight, invoices, claims, displays, product information and after-sales support.
- Work collaboratively with sales, marketing, operations, finance, logistics, technical support and service partners to resolve issues promptly.
- Maintain ownership of open actions and provide customers with clear progress updates until resolution.
- Prepare weekly and monthly account reports covering sales, orders, stock, forecasts, promotions, risks, opportunities and agreed actions.
- Track performance against account targets and agreed launch or promotional objectives.
- Support the preparation of range reviews, business reviews, promotional proposals, pricing files and retailer presentations.
- Ensure approved pricing,



promotional funding and commercial arrangements are implemented accurately; refer negotiations or material changes to the Sales Director.

Qualifications

Experience and qualifications

- At least two years' experience in account management, retail sales, supplier management or a related commercial role.
- Experience working with Bunnings, Harvey Norman, JB Hi-Fi or another large Australian national retail chain is highly desirable.
- Demonstrated experience managing retailer relationships, orders, promotions, product launches and operational follow-through.
- Experience in consumer electronics, power garden, outdoor living, home improvement, appliances, hardware, technology or another relevant consumer-product category is preferred.
- Strong working knowledge of Microsoft Excel, PowerPoint and CRM or account-management systems.
- A relevant business, sales or marketing qualification is desirable but not essential.
- Current Australian driver's licence and the ability to travel regularly.
- Full working rights in Australia.

Skills and personal attributes

- Strong relationship-building and can do attitude, with the confidence to communicate with buyers, store teams and internal leaders.
- Highly organised, responsive and able to manage multiple priorities, deadlines and stakeholders.
- Commercially aware, with an understanding of sales, margin, stock, promotions and retail performance.
- Solid attention to detail and a disciplined approach to actions, reporting and account administration.
- Clear written and verbal communication, presentation and product-training capability.
- Practical problem-solving skills and a willingness to take ownership through to resolution.
- Collaborative and comfortable working across Australian and international teams in a fast-growing business.
- Interest in smart technology, robotics, outdoor products and developing new retail categories.

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📌 Account Manager Melbourne 市场销售类
🏢 Mammotion
📍 Melbourne