Director of Operations - Home & Community Support

Lead a large-scale operational portfolio delivering essential community services, while driving performance, growth and customer outcomes across one of Australia's leading home care organisations.

Bolton Clarke is Australia's largest independent not-for-profit aged care provider, supporting more than 130,000 customers nationally through our Home & Community Support services. As we continue to evolve in a changing aged care landscape, we are seeking an experienced operational leader to deliver exceptional customer outcomes, sustainable business performance and workforce excellence across a major regional portfolio.

Reporting to the Chief Operating Officer, Home & Community Support, you will provide strategic and operational leadership across multiple service locations, leading high-performing teams to achieve quality, workforce, customer and financial outcomes.

Your responsibilities:

- Lead all operational, customer, workforce, quality and financial outcomes across an assigned regional portfolio
- Lead, develop and coach Operations Managers and regional leadership teams
- Drive performance against service delivery, workforce, customer, quality and financial KPIs
- Maintain accountability for regional budget performance and financial sustainability
- Drive workforce productivity, utilisation, service growth and operational efficiency initiativesLead regional implementation of strategic projects, operational improvements and organisational change initiatives
- Ensure services are delivered safely and in line with regulatory, funding and contractual requirements
- Build strong relationships with customers, government stakeholders, community partners and sector networks
- Partner with Commercial, Finance, Workforce, Quality and People & Culture teams to deliver improved business outcomes
- Foster a culture of accountability, operational excellence and continuous improvement

About you





You’ll be a proven executive or senior operational leader who thrives in large, complex service environments and is passionate about delivering meaningful outcomes for customers, employees and communities.

You’ll likely bring experience in:

- Senior operational leadership within aged care, healthcare, community services or another complex multi-site service environment
- Leading large geographically dispersed workforces and service delivery operations
- Operational performance management, workforce optimisation and customer outcomes
- Managing significant budgets and delivering strong financial performance
- Leading business transformation, operating model change and continuous improvement initiatives
- Building high-performing leadership teams and creating accountability-driven cultures
- Influencing and collaborating with executive stakeholders across large organisations
- Navigating regulated environments with strong governance, quality and compliance requirements

Importantly, you will mirror our values of Be Kind; Listen; Be Curious; Always protected; and Always together in all aspects of your work.

- Senior leadership role reporting directly to the COO, Home & Community Support
- Significant operational portfolio with genuine influence on strategic and commercial outcomes
- Hybrid working environment with flexibility to balance office and home working
- Salary packaging options and tax benefits of up to $15,900 plus additional $2650 in entertainment per year available
- A work culture that values you and invests in your career
- Options for additional purchased leave
- Employee Assistance Program for you and your family

Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Owen Bealing ()

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📌 Director of Operations - Home & Community Support (New South Wales)
🏢 Bolton Clarke
📍 New South Wales