Deliver outstanding customer experiences from the frontline. Join Ace Waste as a Customer Service Administrator and turn inbound interactions into lasting relationships. Focus on exceptional service, accurate admin support, and seamless coordination with sales and operations to help clients solve their waste management needs.

About Ace Waste

Ace Waste is a proudly family-owned and operated business providing specialist medical, industrial and hazardous waste solutions across Australia and New Zealand. We’re committed to delivering reliable service, practical solutions and a great customer experience.

About the Role

We’re looking for a confident and customer-focused Customer Service Administrator to join our team. You’ll be the first point of contact for customers, helping with enquiries, bookings and solutions while working closely with our Sales and Operations teams.

Key Responsibilities
Manage inbound customer enquiries and bookings




Respond professionally via phone and email
Understand customer needs and provide solutions
Maintain accurate CRM records and customer information
Coordinate with Sales and Operations to resolve requests
Follow up with customers to ensure a excellent experience
Assist with general administration and reporting

What We’re Looking For
3+ years’ customer service experience
Solid phone, email and communication skills
Customer-focused with a solutions mindset
Experience with CRM systems and Microsoft Office
Highly organised with strong attention to detail
Confident, positive and qualified
Ability to work independently and as part of a team
Experience in sales or waste management is advantageous
Australian citizen or permanent resident
Police Clearance Required

📌 Customer Service Administrator Willawong
🏢 ACE Waste
📍 Willawong