Victorian Cosmetic Institute are looking for self motivated and energetic team member to join us in our Contact Call Centre team in a part time capacity.
Minimum requirement will be 3 days per week including Saturdays.
Flexibility with days required as you may be rostered any day/times within our opening hours of 8:45am - 6pm Monday to Saturday.
This role is a majority work from home position with shifts rostered at our Lower Templestowe clinic approximately once a month.
KEY DUTIES
Inbound and outbound calls with a solid customer service focus
Receipt payments and make appointments with accuracy
Converting enquiries into appointments to meet KPIs
Responding to patient emails and SMSs
ABOUT YOU
Friendly with exceptional customer service skills
Work effectively as part of a team, and autonomously
Excellent verbal and written communication skills
Self motivated with great initiative and target driven
Ability to think and act quickly with strong problem solving skills
The ability to learn fast
IT savvy and the ability to learn different software packages
Minimum 2 years experience in sales, contact centre or customer service
DO YOU HAVE?
A quiet home setting with a private and safe home office
A PC with Windows 11, running Google Chrome. Two monitors are recommended but not required. NOTE: MAC PCs not compatible with our software.
Reliable and fast NBN internet
Reliable 5G phone reception should you experience home internet outages of any kind
KEY: Your application must include a cover letter detailing:
why you are interested in this position; and
which attributes in the About You section are your strongest.
Only shortlisted applicants will be contacted.
📌 Part Time Call Centre Operator Templestowe Lower
🏢 The Victorian Cosmetic Institute
📍 Templestowe Lower
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