Gush Global partners with retailers and brands to create exceptional customer experiences. We manage the full journey for brands, from conceptual design and prototyping to production, installation and ongoing maintenance.

We are seeking a practical and highly organised Service Coordinator to join our Production Team and coordinate retail repairs, maintenance and in-field service activities. This is a hands-on, office-based role suited to someone with experience in the consumer electronics or retail sector who understands how to coordinate jobs from initial service request through to completion and reporting.

Why Join Us?
Competitive remuneration
Free on-site parking
Supportive and cooperative team environment
Opportunities to develop your production, project coordination and technical knowledge

About the Role
Reporting to the Production Manager, you will operate within the Production Team and work closely with Project Managers, Account Managers, the warehouse, installers, freight providers and external service partners.

You will:
Repair and assist in field displays
Coordinate retail repair and maintenance jobs from request through to completion
Support and be client facing as required
Raise, manage and close maintenance tickets in Airtable
Coordinate parts, pick and pack, freight,



installers and external service providers
Communicate maintenance job requirements, progress and outcomes to clients, retailers and internal teams
Review scopes of work and troubleshoot repair issues
Maintain accurate job records, photographs, reports and updates
Assist with retail activations, prototypes, store visits and site measure ups
Support quotations, bills of materials, stocktakes and other Production Team requirements

About You
Experience in service coordination, retail operations, production or maintenance
Consumer electronics experience, particularly with JB Hi-Fi, The Positive Guys or Harvey Norman, is highly regarded
Robust customer service, excellent communication and organisational skills
Hands-on, solution focused and confident troubleshooting service or installation issues
Current Australian driver’s licence and vehicle, with the ability to lift up to 12 kg and travel interstate occasionally
Experience managing consumer electronics or technical display projects is highly advantageous

If you are an organised, client focused and practical coordinator who enjoys solving problems and keeping service jobs moving, we would love to hear from you. Apply today!

📌 Service Coordinator Dingley Village
🏢 Gush Global
📍 Dingley Village