We are looking for a motivated and organised Bookings Coordinator to join our quick-paced team. As an insurance builder, we work with clients and customers who may be dealing with unexpected damage or difficult circumstances. Our customers are at the centre of everything we do, so empathy, professionalism and clear communication are essential.
This entry-level role is ideal for someone who enjoys helping people, can remain calm under pressure and has excellent attention to detail.
Key responsibilities:
Coordinate bookings for insurance-related attendances
Liaise with customers, insurance clients, tradespeople and internal teams
Handle customer enquiries via phone, email and other communication channels
Provide friendly, professional customer service
Meet and achieve agreed KPIs and SLAs
Manage multiple bookings, tasks and priorities in a fast-paced environment
Maintain accurate records and update booking systems
Work collaboratively with team members to ensure a smooth customer experience
Manage and update multiple systems efficiently
About you:
Excellent communication and interpersonal skills
Confident and professional phone manner
Able to work well under pressure and meet deadlines
Robust organisational and multitasking abilities
Reliable, proactive, positive and keen to learn
Comfortable working in a fast-paced environment
Previous experience is beneficial but not essential, as full training will be provided
This is a outstanding prospect for someone starting their career in customer service, administration or bookings coordination.