About the Role

We are seeking an experienced ICT Support Engineer to join our team, providing technical support across our systems, networks and applications. You'll be the go-to person for diagnosing and resolving IT issues, keeping our infrastructure running smoothly, and helping our people work productively every day.

Key Responsibilities
Provide first, second and third-level technical support for desktops, laptops, mobile devices, printers, network and business applications
Diagnose, troubleshoot and resolve hardware, software, network, email and security system faults for end users
Install, configure, maintain and upgrade desktop hardware, operating systems, software and peripheral equipment
Log, manage and resolve support tickets and incidents within agreed service level timeframes, escalating complex issues where required
Support and maintain servers, network infrastructure, security systems and cloud/on-premises settings
Develop and maintain support procedures, knowledge base articles and technical documentation, including user guides and maintenance records
Provide technical guidance and training to staff on application software and operational procedures
Liaise with users and management to communicate system changes, standards and best practice




Contribute to systems and infrastructure reviews, and recommend hardware/software improvements
Assist with the rollout of current systems, applications and infrastructure projects
Provide approved onsite technical support at customer sites, including installation, troubleshooting and issue resolution outside the office
Conduct quality/systems audits, tracking non-compliance, and reviewing operational procedures against established standards
Conduct systems architecture reviews and recommending future hardware and software strategies

About You
Degree or diploma in Information Technology, Computer Science, or equivalent relevant experience
Demonstrated experience minimum 2 years in an ICT support, help desk or systems administration role
Robust troubleshooting skills across desktop, network and application environments
Excellent communication and customer service skills, with the ability to explain technical issues to non-technical users
Ability to work independently and manage competing priorities

How to Apply

Click 'Apply Now' and submit your resume and a brief cover letter outlining your relevant experience.

Pay: $80,000.00 – $90,000.00 per year

Work Location: In person

📌 Ict Support Engineer Dickson
🏢 Technowand
📍 Dickson