Job Description

Griffith Health is seeking a motivated and customer-focused Clinic Support Officer to join our clinic team. This role is ideal for someone who thrives in a fast-paced workplace and is passionate about delivering high-quality administrative and client support within a healthcare setting.

Reporting to the Reception Team Leader, you will play a key role in ensuring the smooth day-to-day operation of the clinic. As the first point of contact, you will provide qualified reception and administrative support to patients, students, and staff, while contributing to a positive and efficient clinic experience.

Key Responsibilities
Provide exceptional front-line customer service via phone, email, and in person
Manage patient enquiries and resolve routine matters, escalating when required
Coordinate patient bookings and maintain accurate scheduling records
Process payments and perform daily financial reconciliation and reporting
Maintain and update clinic systems, records, and databases
Assist with patient record management, including documentation and results handling
Support general administrative functions, reporting, and correspondence
Collaborate with clinic staff to support service delivery and operations

About You




You are an organised and detail-oriented professional with robust communication skills and a commitment to excellent client service. You will bring:
An associate diploma qualification or equivalent relevant experience
Experience in administrative or reception roles, ideally within a healthcare or clinic setting
Strong organisational and time management skills
Confidence using digital systems and databases
The ability to handle sensitive information with confidentiality and professionalism
A proactive approach and the ability to work both independently and as part of a team
A solid client focus, excellent presentation, and a demonstrated ability to contribute effectively within a team setting.

What we can offer
This is a continuing, full time position based at the Griffith University Gold Coast. As Griffith is a multi-site University you may be required to work across other locations.

Griffith University’s campuses are located on the lands of the Yugarabul, Yuggera, Jagera, Turrbal, Yugambeh and Kombumerri peoples.

Salary Range
The full-time equivalent base salary will be HEW Level 4 range $76,126 - $80,321 per annum + 17% superannuation. The total FTE package will be in the range $89,067 - $93,976 per annum.

📌 Clinic Support Officer Southport (Australia)
🏢 Griffith University
📍 Australia