About the role

The Receptionist is responsible for providing professional, effective, and patient-focused reception and administrative services while undertaking additional responsibilities requiring initiative, sound judgement, and a higher level of administrative coordination. In addition to routine reception duties, the role contributes to the effective operation of the practice through staff support, training assistance, management of designated administrative processes, participation in quality improvement and accreditation activities, and resolution of more complex patient and operational matters. The Receptionist works collaboratively with reception staff, practitioners, nurses, allied health professionals, and management to support service delivery, operational efficiency, and continuous improvement across the practice.

Key responsibilities
Greet patients, visitors, and other stakeholders in a professional and welcoming manner
Answer telephone calls promptly and direct enquiries appropriately
Schedule, confirm, and manage patient appointments in accordance with practice procedures
Manage patient arrivals, departures, and appointment flow




Respond to general patient enquiries and provide information within approved guidelines
Maintain a clean, organized, and professional reception environment
Act as a point of contact for complex reception enquiries and patient concerns
Register new patients and update patient demographic information accurately
Process patient payments accurately and maintain payment records
Maintain confidentiality of patient information at all times

About you
Demonstrated customer service experience
Excellent verbal and written communication skills
Professional presentation and interpersonal skills
Solid organizational and time management abilities
Ability to work effectively in a rapid-paced environment
Sound computer literacy and keyboard skills
Ability to maintain confidentiality and handle sensitive information appropriately
Ability to work both independently and as part of a team
Commitment to providing high-quality patient service
Demonstrated ability to prioritize competing tasks and work with minimal supervision

📌 Receptionist Toowoomba (Australia)
🏢 Village Medical Centre Highfields
📍 Australia