Job Description

Lead our team. Deliver exceptional service. Make an impact.

n

We are looking for an experienced and motivated Team Leader to join our Operations Department. This is a hands-on leadership role responsible for supporting secure, compliant and successful day-to-day operations while delivering an exceptional experience for our members and guests.

n

About the Role

n

As a Team Leader, you will:

n

n
Provide visible leadership and support across each shift.
n
Lead, coach and develop team members.
n
Deliver high standards of customer service and operational performance.
n
Allocate labour and resources effectively.
n
Manage and resolve staff, member and guest concerns.
n
Support events, projects and business initiatives.
n
Promote a positive, respectful and accountable workplace culture.
n
Ensure compliance with WHS, RSA, RCG, food safety and organisational requirements.
n
Identify opportunities to improve productivity, service and commercial outcomes.
n




You may work across venue operations, gaming, food and beverage, banquets, events and other operational areas as required.
n

n

About You

n

You will have:

n

n
Previous leadership or supervisory experience in hospitality, gaming, events or a licensed venue.
n
Strong communication and people leadership skills.
n
A genuine commitment to customer and member service.
n
Robust problem-solving and decision-making skills.
n
The ability to work effectively in a fast-paced environment.
n
Flexibility to work across different departments and venues.
n

n

Essential

n

n
Current NSW RSA Competency Card.
n
Current NSW RCG Competency Card.
n

n

Ready to Take the Next Step?

n

If you're a confident leader who enjoys developing people and delivering outstanding service, we'd love to hear from you!

n
J-18808-Ljbffr

📌 Team Leader New South Wales
🏢 Alt Hospitality Group
📍 New South Wales