Customer Service Representative - Major Projects

We’re looking for a highly organised and commercially sharp Customer Service Representative to take full ownership of billing and invoicing across multiple major infrastructure projects.

This is not a passive admin role, you’ll be at the centre of project delivery, managing docket processing/ reconciliation, coordinating with drivers and stakeholders, and ensuring accurate and on time invoicing across projects including the Suburban Rail Loop and other major works.

You will also oversee an offshore resource responsible for reviewing and reconciling individual driver dockets, allowing you to focus on higher value tasks such as client reporting and invoicing.

You will have the prospect to step into a leadership role managing a customer service team if desired, and a pathway into commercial or finance roles for the right person.

What You’ll Be Responsible For
Docket processing and reconciliation
Managing weekly invoice runs across multiple projects
Preparing and submitting monthly claims (including reconciliations and reporting)
Reviewing and validating all dockets prior to invoicing




Managing client-specific billing requirements across major projects
Handling discrepancies, adjustments and supplementary claims
Communicating directly with drivers and internal stakeholders to chase outstanding information
Ensuring all reporting, approvals and invoicing deadlines are met

What Success Looks Like
Fast, accurate processing in a high-volume workplace
Minimal errors and clean invoice runs
Robust ownership of the entire billing process
Proactive communication and issue resolution
Positive, professional relationships with internal teams and major clients

About You

Minimum 2+ years’ experience in project administration, billing, or similar

Experience with invoicing systems or similar software

Highly organised with the ability to manage multiple projects simultaneously

Confident communicator — able to pick up the phone and solve issues

Transport, logistics or construction experience is highly regarded (but not essential)

What can I earn as a Customer Service Representative
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📌 Operations Manager City Of Gold Coast
🏢 Lantrak Management
📍 City of Gold Coast