Job Description

Cavpower is an official Caterpillar® dealer for South Australia and Broken Hill since 1972. Specialising in providing equipment, parts, service and rentals across local and regional branches throughout the State.

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Reporting to the Parts Sales Manager, you will represent Cavpower Parts and Service department in a sales capacity and promote all parts throughout the business. You will provide high quality service to all customers quickly, efficiently and in a friendly and qualified manner.

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Key responsibilities of the role

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Provide advice to customers for more complex enquiries
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Support and advise customers on warranty enquiries
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Process part returns and provide refunds/credits through Bpoint
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Process hose builds through DBS as required
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Process internal and external customer enquiries, orders and quote requests
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Answer and respond to all phone calls and emails
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Calculate, quote and charge freight
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Process card payments
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Provide support to current team members and apprentices
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Engage customers to sign up to PCC or other marketing strategies
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Support customer tracking of web orders through PCC
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About you

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You will have excellent customer service skills, with a passion to drive sales and a desire to develop your knowledge and skills within a trusted Caterpillar dealership.

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Mechanical knowledge an advantage
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Excellent organisational and time management skills
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Excellent communication skills; both written and verbal
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Positive and enthusiastic attitude towards work
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Knowledge of Caterpillar Parts/Products (highly regarded)
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Current and valid driver's licence
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J-18808-Ljbffr

📌 Senior Parts Interpreter South Australia
🏢 Cavpower
📍 South Australia