Job Description

We have aSenior Change Manager prospect on a 24-month fixed-term contract with Viva Energy Australia. We're looking for experienced professionals who can bring structure to complexity, influence at all levels, and ensure change doesn't just land it sticks.

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The Senior Change Manager will lead change enablement for a major commercial transformation, driving adoption across complex retail and operational environments to deliver tangible business outcomes and embed a unified operating model.

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Responsibilities & Requirements

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Lead change strategy and delivery for the Retail transformation program and assigned initiatives
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Partner with business and technology stakeholders to align on change impacts and priorities
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Conduct change impact and readiness assessments and translate these into practical, role-based actions
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Translate process and system changes into transparent, straightforward and user-friendly guidance (e.g. QRGs, job aids)
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Design and deliver targeted engagement, communication and training aligned to frontline and operational needs
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Drive adoption across corporate (including SSO),



operational and frontline retail teams
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Equip and support leaders (e.g. store and operational leaders) to reinforce and embed change
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Align change activities to operational delivery to minimise disruption to business and customer experience
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Monitor and report on readiness, adoption and stakeholder sentiment to project leadership
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Identify and mitigate change risks, resistance and adoption barriers
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Support transition to BAU, including post-go-live support and stabilisation
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📌 Senior Change Manager Victoria
🏢 Viva Energy
📍 Victoria