OverviewField engineer.
Genetec is an cutting-edge technology company with a broad solutions portfolio that encompasses security, intelligence, and operations.
As the industry leader in IP-based physical security solutions, it's our aim to minimize the unknown.
We build resilient, connected solutions that help businesses protect, understand, and enhance the world around them.Role.
We are currently seeking a Field Engineer who will provide remote and on-site professional services to Genetec customers, including remote and on-site technical support, system deployment and commissioning, audits, and system assessments and will act as a general liaison between Genetec and its customers.ResponsibilitiesPerform technical support, installation, audit, assessment, and maintenance of Genetec systems remotely and on customer premisesAct as a primary technical point of contact for key projects to Genetec's partnersDevelop and maintain a strong relationship with new and existing customersDevelop and maintain an extensive working knowledge of Genetec's solutionsProperly document issues encountered in the Genetec trouble ticket system and customer relationship management (CRM) toolEnsure timely escalation of critical customer related issues through proper channelsEnsure timely resolution of customer issuesProvide an open forum for questions regarding strategic plans, best practices, and advice on upgrades, special concerns, and ad hoc consulting for software implementation, integration, and change requestsProvide reporting as requested by Genetec and the customerAbout You / QualificationsDegree in Computer Sciences, Electrical Engineering, or equivalent experienceExperience in customer service,



technical support, and/or project managementExcellent administration and troubleshooting skills of various Windows operating systems (Active Directory, file sharing, IIS, clustering, GPO, performance monitoring, etc.)Excellent knowledge of networking principles and IP protocolsUnderstanding of network storage (SAN, NAS, iSCSI) principles and best practices as well as server virtualization concepts"Can do" attitude, able to multitask and an ability to manage prioritiesStrong analytical skills with a desire to constantly learn and evolve at the same pace as the softwareStrong team player while possessing the autonomy to manage your own workloadExcellent communication skillsCapacity to travel *****% of the timeTechnical AssetsDeployment and troubleshooting of security systems such as:CCTV (IP cameras and encoders, video matrices, DVRs, etc.).
Access control systems (reader, controller, wiring, etc.)License plate recognition systems and conceptsMCSE, CCNA, SQL Server, VMware, or similar technical professional certificationsC#, Visual Basic, VBScript, PowerShell, or similar technologiesWhat's In It For YouThe opportunity to make a difference in an international and diverse work environmentTo be creative and challenge the status quo by bringing new ideas to the tableTo work in an industry-leading global company with flat hierarchiesA wide range of opportunities to develop professionally and personallyGenetec is an equal opportunity employer.
4.5/5 agreed in an Internal Engagement Survey "People of all age, gender identity, race, sexual orientation, physical or mental ability, ethnicity, and perspective are valued here."
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📌 Field Engineer (New South Wales)
🏢 Genetec
📍 New South Wales