Ace Care Services is a registered NDIS provider committed to delivering high-quality, person-centred supports that empower individuals to live independently and achieve their goals.
We pride ourselves on creating a supportive, inclusive, and collaborative environment for both participants and staff.
We are currently seeking an experienced and motivatedSenior Service Coordinatorto join our team and play a key role in overseeing service delivery, participant outcomes, and team support.
About the Role
As a Senior Service Coordinator, you will be responsible for coordinating supports for NDIS participants, ensuring high-quality service delivery, maintaining compliance, and supporting the coordination team in day-to-day operations.
You will act as a key point of contact for participants, families, support workers, and stakeholders while ensuring services are delivered in line with participant goals, NDIS standards, and organisational policies.
Key Responsibilities
Your duties may include, but are not limited to:
Coordinating services for an allocated portfolio of NDIS participants
Ensuring supports are tailored to participant goals, needs, and preferences
Acting as the main point of contact for participants, families, guardians, and stakeholders
Building and maintaining positive, professional relationships with participants and staff
Managing staff rosters and shift allocations effectively
Supporting and mentoring Service Coordinators and support staff
Conducting participant intake, onboarding, and service commencement processes
Developing, reviewing, and updating support plans and service agreements
Conducting regular participant check-ins and wellbeing reviews
Managing incidents, escalations, complaints,



and service-related concerns professionally
Preparing service quotes and monitoring support budgets in line with NDIS funding
Maintaining accurate participant records, case notes, and documentation
Ensuring compliance with NDIS Practice Standards, company policies, and procedures
Collaborating with internal teams to improve operational efficiency and participant outcomes
Assisting with reporting, audits, and quality assurance processes
About You
To be successful in this role, you will have:
Previous experience in a Senior Service Coordinator, Service Coordinator, or similar role within the NDIS/disability sector
Strong understanding of the NDIS framework and participant-centred approach
Excellent communication, leadership, and interpersonal skills
Strong organisational and time management abilities
Ability to manage multiple priorities in a fast-paced environment
Experience with rostering systems, client management systems, and Microsoft Office
Problem-solving skills and ability to handle challenging situations professionally
A compassionate, proactive, and team-oriented attitude
Mandatory Requirements
NDIS Worker Screening Check
Working with Children Check
National Police Check
Current Australian Driver's Licence
Full Australian working rights
Why Join Ace Care?
Supportive and inclusive workplace culture
Opportunity for career growth and leadership development
Meaningful work making a positive impact in people's lives
Ongoing training and career development
Collaborative and values-driven team environment
If you are passionate about delivering high-quality supports and want to grow with a dedicated and expanding organisation, we would love to hear from you.
#J-*****-Ljbffr

📌 Senior Service Coordinator - Ndis (Melbourne)
🏢 Ace Care
📍 Melbourne