Customer Service RepresentativeCasual & Part Time roles availableAnimal Referral Hospital (ARH) HomebushHomebush West, Sydney NSWBe the Face of Our HospitalAt ARH Homebush, our Client Services Team is at the heart of everything we do.Since opening in **** as Current South Wales' first multi-specialist and 24-hour emergency veterinary hospital, we've supported thousands of pets, their families, and referring veterinarians through some of their most challenging moments.As a Customer Service Representative, you will be one of the first people our clients meet and a critical part of their journey with us.
Your compassion, professionalism, and communication skills will help create a positive experience for every client and patient who walks through our doors.About the RoleWelcome clients and patients with warmth, empathy, and professionalismManage incoming calls, emails, and enquiriesCoordinate appointments, referrals, and admissionsSupport emergency presentations and patient arrivalsAssist with estimates, billing, and payment processingCommunicate effectively with veterinarians, nurses, and support teamsMaintain accurate client records and documentationHelp deliver an exceptional experience throughout every stage of the client journeyAbout YouPrevious experience in customer service, reception, or client-facing rolesStrong communication and interpersonal skillsExcellent organisational and administration abilitiesA calm, professional, and compassionate approachThe ability to manage multiple priorities and work effectively within a teamA commitment to delivering exceptional customer experiencesExperience in veterinary, healthcare, or specialist services is highly regarded but not essential.Why Choose ARH?
At ARH Homebush,



you'll become part of one of Australia's most established specialist and emergency veterinary hospitals, working alongside dedicated professionals who are passionate about patient care.Career Growth OpportunitiesDevelop advanced client service and communication skillsWork closely with Specialists, Emergency Clinicians, Nurses, and Hospital LeadershipAccess ongoing training and development opportunitiesExplore future pathways into Client Services Leadership, Hospital Administration, and Practice ManagementCollaborate with teams across our ARH network in Homebush, Minchinbury, Gosford, Wollongong, and CanberraAccess broader career opportunities across the Greencross Pet Wellness GroupWhat We OfferAbove-award remunerationCareer progression opportunitiesEmployee discounts across ARH Hospitals, Greencross Vets, and PetbarnA supportive and collaborative team environmentThe opportunity to make a genuine difference to pets and their families every dayProudly Part of the Greencross Pet Wellness GroupARH is proud to be part of the Greencross Pet Wellness Group, Australia's largest integrated pet care network.Our family includes:Animal Referral Hospital (ARH)Greencross VetsPetbarnTogether, we provide a complete continuum of care for pets and their families while creating unique opportunities for career growth and professional development.A Culture We're Proud OfWhat truly sets ARH Homebush apart is our people.
Many of our team members have been with us for more than a decade, reflecting the supportive environment, opportunities for growth, and strong sense of teamwork we have built together.If you're passionate about customer service, enjoy helping people through meaningful moments, and want to be part of a team that values compassion, professionalism, and collaboration, we'd love to hear from you.Apply today and become part of the next chapter of ARH Homebush.
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📌 Customer Service Representative - Arh Homebush (New South Wales)
🏢 Greencross Vets
📍 New South Wales