Our client is a well established, premium Australian lifestyle brand with an omni-channel model spanning wholesale, e-commerce and a boutique retail network across NSW and New Zealand.
Following a recent restructure of the retail channel, the business is bringing in an experienced, hands-on retail operator to lead a defined performance turnaround ahead of and through the peak trading period.
This is a genuine intervention role, not a caretaker position.
You will be judged on measurable commercial outcomes within your first weeks on the ground, with strong potential for the engagement to convert to a permanent leadership role for the right person.
About They Role
Reporting directly to the CEO, you will be responsible for restoring store performance to business case levels and lifting the retail channel's contribution ahead of peak trade.
This includes:
Turning around the network's flagship store, diagnosing and fixing conversion and average transaction value, addressing team capability, floor management and visual and stock presentation, and establishing a daily performance rhythm
Embedding operating disciplines across the store network, including industry standard rostering to a wages-to-sales target, stock management, loss prevention and store-level performance reporting
Leading retail performance across Australia and New Zealand, with accountability for sales, profitability, productivity, and operational outcomesDeveloping and executing strategic business plans, forecasts, budgets, and people plans
Coaching store managers and teams on the floor in selling skills and product knowledge, building capability that outlasts your engagement
Documenting operating routines,



rosters and a performance framework the existing team can run going forward
Partnering with key stakeholders across Client Relations, Marketing, Human Resources, Merchandising, and Operations to deliver market objectives
Maintaining a high-performance culture focused on accountability, collaboration, and continuous improvement
About you
A proven multi-site retail operator with a track record of turning around underperforming stores, ideally within luxury retail, jewellery, fashion, or a premium customer-focused environment.
Hands-on and floor-based by preference, not a head office strategist.
You are comfortable being in stores daily, coaching in real time
Robust across the fundamentals: rostering economics, conversion levers, stock disciplines and loss prevention
Available immediately or at short notice
Familiarity with the Australian and New Zealand retail landscape is an advantage but not essential
Demonstrated success in developing high-performing leadership teams
Exceptional stakeholder management and communication skills
Commercially driven and entrepreneurial.
You spot the opportunity and move on it.
You lead with empathy, honesty and humility, and hold yourself to the standard you set for your teams.
The engagement
Reports directly to the CEO
Immediate start required, ahead of peak trade
Sydney based, with regular presence across the NSW store network and travel to New Zealand as required
This is a rare opportunity to make a fast, visible commercial impact and step into an ongoing leadership role on your own terms.
If you have a track record of walking into an underperforming retail network and fixing it, we want to hear from you.
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📌 Head Of Retail (New South Wales)
🏢 Arkadia Talent
📍 New South Wales