Mercer is seeking motivated individuals to join the Helpline Contact Centre.
You will deliver outstanding customer service and provide general superannuation information to members across multiple funds.
Your focus is building trusted relationships while meeting KPIs for call quality and customer experience.
You will work in a hybrid setup with a 37.5-hour week, rotating shifts Mon-Fri between 7:00 AM and 8:00 PM, with two weeks of paid comprehensive training provided.
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