Customer Service & Administration - Security Trade Wholesaling
BGW Technologies
Geebung, Brisbane QLD
Client & Sales Administration (Administration & Office Support)
Full time
BGW Technologies in Geebung (part of the BGW Group of Companies) is currently seeking a Customer Service & Administration team member to support our security trade wholesaling branch.
This role involves a structured mix of customer service and operational administration, with some minor warehouse duties, in a fast-paced trade wholesale setting.
The successful candidate will support the branch through customer order processing, supplier purchasing, accounts administration, and general day‐to‐day operations, while providing professional service to customers across face‐to‐face, phone, and email channels.
About BGW Technologies
BGW Technologies is an industry leader in sourcing and distributing world‐class security technology products to the trade.
Our range covers CCTV, alarms, access control, IT, and data solutions.
We pride ourselves on a positive, people‐focused culture that supports growth, development, and long‐term career progression.
The Role
This position supports daily branch operations and is primarily focused on administration, customer service, and workflow coordination, with occasional involvement in warehouse activities during busy periods.
It is ideal for someone who is organised, detail‐oriented, and comfortable managing multiple administrative tasks, while still being willing to support hands‐on operations when required.
Key Duties & Responsibilities
Customer Service & Order Support




Assisting trade customers at the counter, via phone, and email
Processing customer orders and pricing requests
Building and maintaining positive customer relationships
Supporting the sales team and branch management
Administration & Accounts
Entering and managing orders, invoices, credits, and backorders
Processing supplier invoices and maintaining accurate records
Following up outstanding customer payments
Coordinating returns and repair processes
Maintaining accurate records and branch processes
Operations Support (as required)
Assisting with picking, packing, and dispatching orders
Supporting receipt of incoming stock
General warehouse support during busy periods
Skills, Experience & Attributes
Strong organisational and administrative skills
High attention to detail and accuracy
Confident communication skills (written and verbal)
Comfortable working with systems and learning new software
Ability to manage multiple tasks and prioritise effectively
Reliable, practical, and team‐focused approach
Willingness to support warehouse operations when required
Interest in technology and willingness to learn product knowledge
Previous experience in security distribution business or trade supply environments will be highly regarded but is not essential.
Eligibility
Australian citizen or permanent resident
What We Offer
Stable full‐time role in a growing business
Supportive team environment
Exposure to leading security technologies
Opportunity for long‐term development within the BGW Group
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📌 Customer Service And Administration Officer (Queensland)
🏢 BGW Technologies - Security Wholesale & Distribution
📍 Queensland