We're hiring: Level 3 Engineer/Service Desk Level 3 Technician – Networking (You MUST have worked for a MSP - Managed Service Provider & Have networking experience to APPLY)
Please don't apply if you don't have MSP - Managed Service Provider & networking experience
Our client is a growing AustralianManaged Service Provider (MSP)looking for an experiencedLevel 3 Engineerwith astrong networking and networking fundamentals backgroundto join their Technical Support team.
This is an excellent opportunity for someone who enjoys solving complex technical problems, working directly with enterprise clients, and acting as the senior escalation point within a service desk environment.
Work arrangement:Hybrid working; 2–3 days per week in the office across the North Sydney office and Barangaroo Sydney CBD client site
Role type:Expansion role supporting a newly acquired enterprise client
About the role
You'll take ownership of complexLevel 3 networking and infrastructure incidents, working closely with clients, vendors and internal technical teams to troubleshoot issues and deliver long-term solutions.
You'll also provide technical guidance and mentoring to Level 1 and Level 2 engineers, contribute to infrastructure upgrades and network projects, and perform root-cause analysis on recurring technical issues.
MSP experience is essential
PreviousLevel 3 / senior technical escalationexperience




Stronghands-on networking experience & networking fundamentals experienceacrossCisco, Meraki and/or Aruba
Robust knowledge ofrouting, switching, VLANs, TCP/IP, DNS, DHCP, LAN/WAN and VPN
Experience troubleshooting complex network connectivity andFortinet/Palo Alto firewalls
Strong Microsoft infrastructure experience acrossMicrosoft 365, Azure, Entra ID, Active Directory and Windows Server
Experience withVMware and/or Hyper-V
Excellent troubleshooting and root-cause analysis skills
Solid communication skills and confidence dealing directly with technical and non-technical stakeholders
Ability to mentor junior engineers and work independently
What we're looking for
We're looking for someone who can go beyond traditional desktop support, confidently diagnose complex networking and infrastructure issues, communicate clearly with clients, and take ownership of incidents through to resolution.
Australian work rights are preferred, although sponsorship may be considered for an exceptional candidate.
Technical interviewwith the Technical Leadership team, including a networking assessment covering analysis, troubleshooting and network diagrams
Senior Leadership interview, likely with one of the company's Directors
Applicants must havefull Australian working rights.
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📌 Level 3 Enginer (Networking) - Msp (New South Wales)
🏢 Cipher Recruitment
📍 New South Wales