Customer Service Specialist - Mount Barker
Mount Barker, SA, Australia
Job Description
As aCustomer Service Specialistwith BankSA, you will proactively engage with customers in-person and over the phone to uncover their financial needs, utilising your expert product knowledge to assist them in achieving their financial goals.
You will refer customers to our specialist banking teams such as Home Loans and Business Banking, as well as coach customers on our digital banking offerings.
Thisrewarding role blends sales and customer serviceand holds accountability for sales and referral targets – all with an uncompromising commitment to empoweringour customers to makethe most of their money!
This is a full time, branch-based role and the schedule is-Monday/ Wednesday 8.15am-*****pm andTuesday/Thursday/Friday 8.15am -*****pm
What do I need?
Banking experience is ideal, but not essential – yourhigh-performer energyand unique ability to gauge and nurturestrong customer relationshipswill be key to driving your success
Strong experience in acustomer-facing / phone-basedsalesrole
Resilience,tenacity, and an ability toflex– no two days and no two customers are ever the same!
Proven experience of achievingperformance KPIswith an uncompromising commitment to delivering anexceptional customer service
Comfortable when working withnumbersand adept at navigatingmultiple systems
No banking experience?
No problem.
At Westpac Group, we're committed to your success from day one.




You will receive comprehensive training on our banking products and services, and our supportive team will provide hands‐on guidance and resources to help you master everything you need to flourish in your new role.
We're here to empower you with the knowledge and skills to thrive and advance your career with us!
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal.
In return, we're committed to making Westpac the best place to work in the country.
Here are just a few of the ways we're already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
A variety of leave options including Culture, Lifestyle and Wellbeing leave
Tailored learning and development opportunities to help your grow your career within the bank
Lots of opportunities to 'give back' to the Community by getting involved in our many volunteering initiatives
Create Your Future Today
We're all about creating a supportive and inclusive community.
We welcome everyone – no matter your age, gender, background, or abilities.
We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find more information and contact details on ourFAQs and how to contact us page , under the 'Diversity, Sustainability and Flexibility' section.
#J-*****-Ljbffr

📌 Customer Service Specialist - Mount Barker (South Australia)
🏢 Westpac Group
📍 South Australia