Join a fast-growing payments business and play a key role supporting clients with their day-to-day service needs.
This is a customer-focused role suited to someone who enjoys problem-solving, clear communication and taking ownership of enquiries through to resolution.
Location:Sydney CBD (on-site)
Type:Permanent, full-time (40 hours/week)
The role
You will act as a key point of contact for Australian clients, helping them with account enquiries, payment products and general service requests.
Working closely with the wider customer operations team, you'll manage enquiries through phone, email and internal systems, troubleshoot administrative and technical issues, and ensure clients receive prompt and professional support.
Key responsibilities
Respond to client enquiries and manage requests received through phone, email and internal systems
Handle escalated queries and resolve administrative or technical issues
Provide clear information and guidance across the company's payment products and services
Process account changes, including bank details, addresses and changes of ownership
Coordinate requests for additional payment terminals and product features
Support clients with new product applications and ensure they understand how to use their services
Follow up with clients who have not started transacting and help resolve any issues preventing activation
Manage cancellation requests,



understand the reasons behind them and identify opportunities to retain clients
Maintain accurate records of client interactions, transactions, requests and complaints
Work with internal teams to coordinate solutions and ensure timely follow-up
Meet agreed service standards and contribute to an excellent overall client experience
Follow relevant risk, compliance and operational processes
About you
Previous experience in customer service, contact centre, banking, payments or a similar support setting
Confident communicating with clients over the phone and via email
A calm, positive and solutions-focused approach
Comfortable managing complaints and more complex service enquiries
Strong attention to detail when processing account information and client requests
Able to manage multiple priorities and follow through on commitments
A genuine interest in delivering a high standard of client service
Reliable and happy working from an on-site Sydney CBD office in a fantastic work setting
What's on offer
Permanent opportunity with stability and clear structure
Spacious and modern Sydney CBD offices
Supportive and collaborative team environment
Comprehensive training across payment products and services
Exposure to different areas of client operations and account support
Opportunity to build valuable experience within the growing payments sector
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📌 Customer Service Representative (New South Wales)
🏢 Keegan Adams Recruitment
📍 New South Wales